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Opening Times
Monday - Friday 10am to 4pm
We are a pure internet/mail order cycle retailer so aim to offer the best prices in the uk on all cycling essentials direct to your door.

All Bikes sent via TNT
Delivery And Returns Information

Delivery / Returns

Click And Collect Delivery

We offer a free click and collect service on a wide range of our products. This click and collect service is run through ebay, and so you don't have to worry about locality. Ebay have over 150 collection points nationwide, so you will be able to order your product and collect it from your local high street within just 2-3 working days. Don't worry about waiting in for the postman all day, you will receive an email as soon as your item arrives at the click and collect point so you can go and pick it up at your convenience. If you have any questions at all about our new click and collect service feel free to call us on 01572-332262 [Mon-Fri, 9:30am - 5:00pm] and speak to one of our customer service experts for more information or alternatively message us through ebay.

Returns Policy

At Rutland Leisure Outlet we are committed to ensuring our customers are not just happy but delighted with the quality and value of not just our products but also our service. We aim to achieve 100% buyer satisfaction in all aspects of our sales and aftercare, to help us achieve this and ensure the returns process is as quick and easy as possible please follow the steps below (please note cycle returns differ from accessories so please ensure you read the relevant part)

Items Received damaged or an 'incorrect' item

In this case there is no need to contact us first (though if you need to simply send an email through ebay messaging or call us) simply repack the item and most importantly include a cover note with your ebay user id (for example: Rutland Leisure Outlet) , item number (12 digits) and your full name, address and contact number, in this case we will refund your return postage in full and either refund or resend the correct item at your preference. Our return address is:

Rutland Leisure Outlet Returns
Unit 3 Manton Engineering,
Wing Road,
Manton,
Rutland,
LE15 8SZ

If the item becomes defective within 30 days of receipt

You have the right to return a faulty item within a reasonable time, please keep any relevant warranty information/receipt/packaging as required, in some cases a quicker solution may be achieved by contacting the supplier/manufacturer direct , you can of course contact us to obtain manufacturer details if needed. Otherwise simply post back the item to ourselves for an exchange, please ensure you include a cover note with your ebay user id, item number and full address and contact number, our return address is:

Rutland Leisure Outlet Returns
Unit 3 Manton Engineering,
Wing Road,
Manton,
Rutland,
LE15 8SZ

If the item becomes defective after 30 days of receipt

Please keep any relevant warranty information/receipt/packaging as this may be required, in some cases a quicker solution may be achieved by contacting the supplier/manufacturer direct, you can of course contact us to obtain manufacturer details if needed. Otherwise simply post back the item to ourselves for an exchange.

we cannot refund after 30 days we will simply exchange or offer a credit note at our discretion within the warranty period (all of our accessories are usually covered by a 12 month warranty) , please ensure you include a cover note with your ebay user id, item number and full address and contact number, our return address is:

Rutland Leisure Outlet Returns
Unit 3 Manton Engineering,
Wing Road,
Manton,
Rutland,
LE15 8SZ

Change of mind return

We happily adhere to the distance selling regulations giving our customers 30 days (often referred to as the 'cooling off period') from receipt to return products for any reason (as long as they are unused and in original packaging) for a full refund (including initial outward post and packaging costs) however this does not include the buyers return postage costs for sending the item back to ourselves.

Cycle Warranty/Returns

All new boxed cycles supplied by ourselves unless stated are usually covered by a 12 month manufacturer's warranty; this obviously does not cover wear and tear or punctures etc.

If for any reason in the first 14 days of receipt you decide you do not like the bike or it has a problem please contact us directly to arrange collection/replacement parts on 01572 332262 (Monday - Friday 10am - 4pm), we will only accept a cycle return if it is in an unused condition and repackaged exactly as it was delivered, the bike must also be returned in the same box it was delivered in, if you no longer have the box it was delivered in we can supply one at a cost of £25. A collection for mainland UK is £15

If the bike develops a fault within the warranty period we will happily replace the defective part , for this to be done you must return the defective piece along with your paypal transaction details (easily found in your paypal account history)

Items generally not covered by any warranty include: crank arm pedal threads (these can only be damaged by pedals not being fitted correctly or left loose) and wheels (wheels can easily become buckled during normal use and should be trued up during the course of general maintenance and servicing)

If any bike is received back in an abused/neglected and or dirty state or with no regard to protect it during transit we will simply return the bike back to you.

Please Note: In the case of items being returned for warranty, exchange [or any other reason], we will always use the original address that items were sent to. This address will be used for all correspondence and replacement/ repaired products. If you require goods to be sent to a different address [for example, if you have moved house or are away] then it is your responsibility to ensure we have the correct address.

 
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