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| Q:What is your return policy? |
|
| A:Please see our Refund Policy page for further information.
Or if you have any specific questions please feel free to contact us on the numbers supplied on our Customer service page |
| Q:Do you combine shipping? |
|
| A:Shipping can be combined. However there are different circumstances and options depending on what products you're talking about. Alot of our products such as the Jungle Gym Complete Playkits and our range of water features all have a free delivery service (subject to postcode). |
| Q:When can I expect my order to arrive? |
|
| A:Each of our items will have a specific delivery and processing time. This information will be listed at the bottom of the specific listing. Please take into consideration that some delivery times are subject to change due to seasonal demand. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:Please see each individual listing for confirmation. If you're still not sure feel free to contact us for clarification. |
| Q:Do you ship internationally? |
|
| A:Not at the moment but that may change. If you are desperate for one of our items contact us and we'll see if we can arrange a quote for shipping internationally. |
| Q:Can I choose the colour of the slide with my Jungle Gym Complete Playkit? |
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| A:Yes, when placing your order please clarify the colour you prefer. RED, green, blue or yellow. |
| Q:Do the Jungle Gym Complete Playkits include the timber? |
|
| A:Yes, not everyone supplies the precut timber with the kits but we do. It will be delivered with the whole kit on a pallet direct from the UK distributor. |
| Q:Is the timber supplied with the Jungle Gym kits FSC Certified |
|
| A:Yes, it is FSC Certified or the European equivilent. |
| Q:Is there an age limit on the Jungle Gym Playkits. |
|
| A:Yes, there is a recommended age range of from 3 - 10 years old. |
| Q:Can the Jungle Gym Playkits be used in a Commercial enviroment? |
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| A:No, the kits, modules and accessories are all for family residential use. |
| Q:Do you have any Jungle Gym Climbing Frames on display? |
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| A:Yes, we have 3 complete Jungle Gym climbing frames on display at our site in Southampton.
The Chalet, the Cabin and the Villa. They are displayed in a specially created play area where children can try them out along with our safety rubber matting ideal for use around climbing frames. |
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