FAQ

I want to buy spares for my Bullet, How do I pay?
How come the spares sold by are so cheap- Are they Genuine or Duplicate parts?
Do you ship Worldwide?
How do you ship the spares?
Which mode of Shipping do you prefer?
Do you combine shipping of multiple itemslike If I have won 2 products on auction and 5 items from your Store?
I have seen the same product listed by you and other seller but with the lower shipping cost to my country?
I had ordered a spare and it has been 15 days, I had paid for Standard Shipping ( Cheaper postage)?
I am looking for a spare for my Royal Enfield Motorcycle but I cannot see it in your Store?
I am struck up and want a spare desperately, it is listed/ not listed in your Store?
I want to buy a spare listed at your Store for some other Motorcyle than Royal Enfield?
I have seen a Fuel Tank , Seat/ Saddle bags at your Store, but I need it another colour?
Do I have to custom duties for the spares I have purchased from your Store?
What is your Return Policy?
Do you charge re-stocking fees?
I want to buy in bulk do you sell off-eBay?
I want a complete restored Royal Enfield, Can you restore one for me?
I cannot find a spare for my 1959 Royal Enfield. Can you help me?

Question 1 : I want to buy spares for my Bullet, How do I pay?
Answer : We accept all the payments through a secured payment gateway - Paypal. Mostly all the credit cards are accepted at Paypal, so you need to have a Paypal account. It would be opened in a seconds and it is the most trusted and secured payment gateway. We do accept other modes of Payment as wire transfers on special requests. .

Question 2 : How come the spares sold by are so cheap- Are they Genuine or Duplicate parts?
Answer : We are restoration experts and wholesalers of Royal Enfield spares and accessories. Nobody can understand the spares better than us. We only sell genuine and OE spares by reputed manufacturers like SWISS, MINDA, SAMRAT, LUCAS to name few.

Question 3 : Do you ship Worldwide?
Answer : Yes we ship worldwide. We are doing this for our regular customers since years and they get the delivery right at their doorstep.We have a tie up with reputed logistics partners like DHL, UPS, FedEx, TNT, ARAMEX and others.

Question 4 : How do you ship the spares?
Answer : We ship all the spares by Air. We have two modes of Shipping. Cheap postage is available through Indian Postal Service- Untraceable service in which you would get the delivery in 10-15 days. Other mode of shipping is Express Delivery by DHL, TNT, UPS, FedEx - Traceable delivery in 4-5 working days.

Question 5 : Which mode of Shipping do you prefer?
Answer : We prefer Express Delivery because of many reasons. 1 Express Delivery costs includes Insurance 2. You pay just few pounds more and get the delivery in 4-5 working days. 3.You get the tracking number by which you can track your parcel. 4.It is our experience that a customer pays almost the same amount of Shipping because he/she also does multiple purchases. So Shop freely and don not worry about shipping. Wait for updated Invoice. We make money on spares not on Shipping.

Question 6 : Do you combine shipping of multiple items like If I have won 2 products on auction and 5 items from your Store.
Answer : Yes we do combine shipping and do not want our customers to pay more. As we told you we do not make money on shipping.

Question 7 : I have seen the same product listed by you and other seller but with the lower shipping cost to my country?
Answer : Please ask for country specific rates and see for yourself who is cheaper. Just mail us and compare before buying.

Question 8 : I had ordered a spare and it has been 15 days, I had paid for Standard Shipping ( Cheaper postage)?
Answer : It is an isolated case but we cannot in any way control the Indian Postal Service or how long it takes them to get to you.We do our part by shipping almost immediately upon cleared payment. But our customers get the low value spares maximum in 15 days. We can send you the proof of dispatch on request. Most probably you would get the parcel in day or two.

Question 9 : I am looking for a spare for my Royal Enfield Motorcycle but I cannot see it in your Store?
Answer : Try to search the spare you are looking for in Search Box with titles and description selected. If you still cannot find the one you are looking for. Request for the spare and we would list the spare in 24 hours provided you ask for Royal Enfield Spares. Please do not ask us for spares of any other Bike.

Question 10 : I am struck up and want a spare desperately, it is listed/ not listed in your Store?
Answer : Incase of emergency we are always there standing by you. Just by the Spare if it is listed at the Store and checkout with Other Courier/ Expedited Shipping and drop us a mail with the Suject Emergency and we would make sure you Get the spare by quickest mode without any extra charge.

Question 11 : I want to buy a spare listed at your Store for some other Motorcyle than Royal Enfield?
Answer : We know that many spares can be used in other British Bikes, but you have to check with yourself or some expert before doing it. We cannot guarantee you that it would work. We do not have any responsibility for fittings and problems caused there of. We guarantee all our spares for Royal Enfield Bikes only.

Question 12 : I have seen a Fuel Tank , Seat/ Saddle bags at your Store, but I need it another colour?
Answer : We would love to customize the Fuel Tanks, Seats and Saddle bags as per your order.

Question 13 : Do I have to custom duties for the spares I have purchased from your Store?
Answer : We cannot guarantee you that you would not be charged any custom duties in your country, however it is our experience that small value personal shipments rarely attract customs duties. Customs charges/duties if any applicable have to be paid by the customers.

Question 14 : What is your Return Policy?
Answer : We abide the Distance Selling Regulations 2000 and have 100% Money Back Guarantee if you are not satisfied by your purchase within 14 days

Question 15 : Do you charge re-stocking fees?
Answer : Not at all, We just deduct the packaging charges, eBay / PayPal fees and refund your money if you are not happy with your purchase.

Question 16 : I want to buy in bulk do you sell off-eBay?
Answer : Sorry. You can tell us the quantities and the Item Number you want to buy, We would post it on eBay. We do not sell off-eBay. Please do not mail us regarding this.

Question 17 : I want a complete restored Royal Enfield, Can you restore one for me?
Answer : We are new here on eBay. We would be posting some of our customized and restored Royal Enfield Motorcycle on eBay after some time.

Question 18 : I cannot find a spare for my 1959 Royal Enfield. Can you help me?
Answer : We are here for that. Mail us your problem and the spare you are looking for. We would suggest you which part can be used in place of the Original one or list the after market spare for you. We have been restoring Royal Enfield since long time and the oldest one which we restored was 1964 Model.

Incase we have missed something, which is still on your mind mail us.