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We operate a no quibble 14 day refund/exchange policy. A full refund, excluding initial p&p charges, will be given providing goods are posted back within 14 days of receipt, as new, unworn and the buyer pays the return postage costs.
When returning an item it is strongly recommended that the Recorded Delivery (Signed for) service is used as we cannot take responsibility for undelivered items. In the event of loss of a returned item, it is the sender's responsibility to pursue a claim.
We appreciate that shoe boxes may become slightly damaged in transit, however, we cannot accept returns on items where the packaging has been written on or taped up.
Please be aware that mistakes can happen and if we have made any mistakes whatsoever we will issue full refund including transport charges both ways. We are here to help.
Please note that the customer has to pay for the return postage for exchange.
Please send the returns to our warehouse, the address is: