FAQ's
It may help to read our Frequently Asked Questions before you 'Ask Seller A Question'.
We aim to answer questions promptly, but please take into consideration that we do not work at the weekends or Bank Holidays, so there may be delays in responding to questions during these times.

Feedback:
Once you have paid for your item and it has been despatched we automatically leave you positive feedback.

Your positive feedback is greatly appreciated. We work very hard to offer you the best level of service possible however if are service or products do not live up to your expectations PLEASE contact us before leaving negative feedback because if you are not happy then we are not happy and once we are aware of a problem we will do all we can to make it right all you need to do is let us know.

DSR 5 Star Service – Please give us 5 out of 5:

How accurate was the item description? ***** Very accurate.
(If you think the description could be improved please email us to let us know)

How satisfied were your with the sellers communication? *****Very satisfied.
(We try to respond quickly and politely to all messages)

How quickly did the seller dispatch the item? *****Very quickly.
(We despatch orders received before 1pm the same day Mon-Fri)

How reasonable were the P&P charges? ***** Very reasonable.
(Our charges cover the actual cost of sending your order. See below)

Fair Postage & Packing Charges:
Our P&P charges reflect the actual cost of sending your order, please remember this charge is to cover the cost of postage and packaging (box, envelope, tape, bubble wrap etc.) also please bear in mind that as a business we have to charge 20% VAT on all P&P costs.

Do you Combine Shipping?
Yes we do combine P&P for multiple purchases, after you commit to purchase the items don't actually pay for them through paypal, select 'request total from seller' and we will send you a combined invoice with the discounted amount.

Do You Deliver Worldwide?
Some smaller items are available for dispatch to Europe and Worldwide via Airmail Small Packet (under 2kg), please check each listing for postage costs. If the package is too heavy it may be more cost effective to send 2 parcels.

How Long Will My Order Take to Be Delivered?
If your order is placed by 1pm Monday to Friday (excluding public holidays) then we aim to ship your order that day, on the rare occasion we are not able to meet this deadline then your order will be sent the next working day. Most orders are sent Royal Mail 2nd Class and should be with you within 3 working days but (please allow up to 5 days). Large and heavy items are sent via next day Courier service and should be with you the next working days. If you do not receive your order after 5 working days please let us know and we will chase it up for you.

I've Ordered An Item By Mistake?
If you have not already paid for the item, then we will need to go through the Ebay unpaid item route, please contact us immediately and we will follow this procedure. To avoid an unpaid strike against you, please reply to the email from Ebay, stating that you have ordered the item in error. If you have paid and changed your mind, unfortunately we will be unable to refund your payment if the item has already been dispatched, but you can return the item for a refund less postage costs, if you have just changed your mind.

My Order Has Not Arrived?
If you order is not with you within 5 working days of the despatch notification email it is possible that you postman may have tried to deliver whilst you were out, he should have left a card to request you collect you it from your local sorting office but we some times find that for various reason they don't bother. We find that in 9 out of 10 items not delivered that this is the case and it is worth you popping down to or calling you local sorting office to see if they have it. If you find that they don't have it please let us know via email and we will take action from our end. If your order has been sent via next day courier but has not been delivered then you will be able to track it with the details we emailed to you when we despatched your item if you are not able to do this please send please let us know via email and we will take action from our end.

Returns & Replacements
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a refund or exchange within 7 days of receipt. Refunds will be credited to your original method of payment.
To cancel your order before it has been despatched and to receive a full refund please email us at sales@ronniesunshines.com
If however your order has already been processed and despatched you will need to return the order to us, to do this please print off the returns forms (print of here PDF), fill in all the information and return it with your item.
The item is your responsibility until it reaches us.
The cost of returning unwanted item will be at your own cost.
*Note: Please be aware that items can only be returned for an exchange or refund if they are unused and in all their original packaging and have all of the labels and barcode tags attached and intact, don't remove them if you're thinking of returning them (please do not put tape or labels on the original product packaging). If either the goods or the packaging are not in a re-saleable state, then we may decline your exchange or refund request.

Faulty Item
Warranty is up to a period of a year. If the goods become faulty through defective material, or poor workmanship, but not normal wear and tear, they should be returned for our inspection. In the event of faulty goods needing to be returned, you must ensure that the goods are suitably packaged and that they are accompanied by our returns form (print of here PDF). If faulty clothing or footwear is being returned, please ensure that they have been cleaned of excess mud first - for Health & Safety reasons we are unable to process dirty products. The cost of returning faulty goods is not covered under warranty and must be met by yourself. We will of course send out any repaired / replaced goods free of any carriage charge.

I received the wrong item
If the item you received is not what you originally ordered, please email us at sales@ronniesunshines.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.