'Seller's standard rate' delivery
Please leave your contact phone numbers. To see how click here. The delivery price is for mainland England and Wales only. We can quote for other delivery destinations. Unfortunately, Scotland is a destination that incurs higher delivery costs.
For this delivery service we use a large bulk multidrop courier. We wrap the goods well for this delivery service because they have to go through a distribution warehouse system via several lorries. This courier will deliver the item the following 'working day' if you order before the 'cut off time'. The 'cut off time' is 12 o'clock midday on any 'working day'. If you order after this time, your goods will be delivered two working days later. You have the option of specifying which 'working day' you would like your goods to be delivered to you, e.g., if you purchased/ordered your goods on a Monday you can specify that you want it to be delivered on a Friday so we know to dispatch it on the Thursday. A 'working day' is any day other than Saturday, Sunday or bank holidays. Within an hour of us dispatching your goods to the courier, you will receive an email telling you we have done so along with instructions. Your goods will arrive the next working day between 8am and 5:30pm. It is very important that you (or someone representing you) are there to sign for the goods. If there is no one at your address to sign for your goods the courier will do one of two things:-
- He may take the goods back with him to his depot and put a card through your door instructing you to ring the depot to re-organise delivery for another working day.
- He may drop your goods round at your neighbours. Your neighbour will probably not be as diligent as you in checking that the item is in good condition. If the goods are damaged and your neighbour has signed for them in good condition there is nothing we will be able to do to compensate you.
Please make sure you (or the person representing you) read our 'instructions upon delivery' page. If you have a door bell, try and make sure it is working. Make sure you are able to hear the courier driver knocking on your door. This courier is always in a hurry and will not make any further efforts to find you other than knocking on your front door. If you think you might be out of hearing range of your front door then please leave a note on your front door instructing the delivery driver to try round the back or to try knocking on any other doors or windows you may have.
There are disadvantages to the 'sellers standard rate delivery'. You will have packaging to dispose of like hardboard, cardboard or bubble wrap. We sometimes use staples to fasten the packaging down with. These staples will have to be pulled out with pliers being careful not to damage the soft timber. The very small holes(<1mm) that the staples leave behind will have to be filled. There is about a 5% chance that your goods will arrive damaged and about a 5% chance that your goods will not arrive the next day. We apologise in advance for this.
Please be as helpful as you can to the delivery drivers. Delivery drivers are more likely to go beyond the call of duty if you are courtious with them. The delivery charge only covers getting the goods to your address and not for excessive labour. This particularly applies where the delivery address is hard to get to. If you have a complaint to make about the way in which a driver has spoken to you or how they have behaved, please email us.
Complaints we have had from this service
Dear Sirs,
I have left positive feedback on the pigs ear stair rail I purchased this week, which was delivered yesterday, and is in a satisfactory condition. However, as you sent me instructions specifying that the item should be inspected and the delivery note signed, I should tell you that the courier (Nightfreight) did not contact me beforehand, or deliver the item to my home, but instead delivered it to a neighbour 3 doors away, even though I was at home and the doorbell was working. I saw the vehicle outside, but only knew that the item had been delivered elsewhere when a note was put through my door by a young boy, who was working with the courier, saying they had missed me, and giving the neighbour's flat number. By the time I came out, the lorry was just leaving, and the boy pointed to the neighbour's door. I was given no opportunity to inspect the goods, or sign for it.
I know that you can't control what your couriers do, but if the item had been damaged, I could not return it, as I hadn't been able to follow the procedure required. I thought you should be made aware of this.
Regards,
Customer A
Policies and Procedures
The following is repeated in the 'other courier' delivery page.
Courier drivers and how to handle them
The courier requires a signature from you when he delivers your goods. You must check your delivered goods for damage before you sign the courier's delivery note. If any part of the goods (inlcuding the packaging) appears damaged it must be declared in writing on the courier's delivery note. Damaged packaging often means damaged goods. If the goods arrive in an unacceptable condition you may refuse to sign for them and the courier will send them back to us. Please remember when you sign for goods, you are signing for them in good condition unless you state otherwise. Failure to note any damage, in writing on the delivery note, will mean you have to pay again. At the time of the delivery, if you are unsure on what to do, please call us. If someone else is receiving your delivery for you, it is up to you to make sure they know this guidance and can act upon it. Make sure all your items have your post code on and make sure you have been delivered the correct number of items according to what it says on the delivery note.
Delivery Disclaimer
If you are one of the unfortunate people who has waited in all day and the delivery didn't arrive, we apologise in advance. This rarely happens but under certain conditions, like a breakdown, it does. If the courier damages your goods in transit, he may just send them straight back to us without informing you or us. This will result in you not getting your delivery on the arranged day. Sometimes this courier doesn't inform us of this for days later. In this case we would send a replacement. Courier firms are only contracted to deliver to your door step which has to be accessible and free from obstacles. If you invite the driver into your home, you do so at your own risk.
Returns
Always check your sizes before ordering. We need to be notified of any return witin 24hrs of receipt. They must be returned in the condition they are received in. Unwrapping from the manufacturers packaging (polythene), cutting, treating or chopping denotes acceptance of the goods and they cannot be returned. Any returns are the buyers responsibility to return to us. All returns are subject to a minimum of 10% handling charge. Postage is non refundable. Second goods cannot be returned. Made to measure items cannot be returned unless made incorrectly to the agreed specification. We reserve the right to refuse refund if the goods are not returned in saleable condition.
Feedback
If you have dealt with us and you feel we may not have lived up to your expectations please email us with your comments, e.g., inaccuracies in our listings that we have missed; if you feel we have mislead you or not delivered on our promises in any way; communication not as it should etc..... We would like to show your comments as below. We will remove all your personal details. If you don’t want us to show your comments please say so. Thankyou.
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