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'Other courier' delivery

Your delivery terms will depend on where you live. Please see the map and table below to see whether you are affected by additional charges and delays.

Delivery surcharge table

The table below shows the delivery surcharges for different areas in the UK which are to be added onto the stated delivery cost. The different colours on the map correspond to different surcharges as detailed in the table. If you do live in a surcharge area, commit to buy your items and request a total. Please don't pay until you have a total from us. Also, surcharged areas may take up to an additional 7 extra working days on top of the stated delivery date range.

 

Standard cost as per listing, no surcharge.

 

Plus £10 surcharge. The postcodes of England that are subject to the £10 surcharge are: CT, NR, TR and PL.

 

Plus £25 surcharge.

 

Plus £10 surcharge.

 

Plus £25 surcharge.

 

Plus £50 surcharge.

 

Uncoloured sections are to be quoted for.

 

 

Below is our standard instructions for non-surcharge areas. If you do live in a surcharge area you will need to allow for an additional 7 extra days delivery on top of what is stated below.

 

Standard intructions

Please leave your contact phone numbers. To see how click here. Delivery is normally made within 7 working days.

            For this delivery service your goods will travel with a small 'man in a van' type courier firm that employs a small number of employees that work closely with the owner. The handling of your goods will be kept to a minimum, i.e., not passed from pillar to post as with the large courier firms. This helps to virtually eliminate the chance of damage to your product. The delivery time for this courier is up to seven 'working days'. A 'working day' is any day of the week excluding Saturdays, Sundays or bank holidays. We do not tend to wrap the goods with this service as they are so well cared for. After we have dispatched this item to the courier you will receive an email informing you of this with instructions. The courier will phone you, maybe up to six 'working days' later, to tell you which day they will be delivering with an approximate time. It is difficult to give a time range that this time will occur in. It has been known to be as early as 6 a.m. and as late as 11:30pm although most deliveries are made between 8am and 5pm.

            It is imperative that you are available to be contacted by phone. If the courier cannot get through to you by phone, he may try to deliver the item anyway. Eitherway, it is very important that you (or someone representing you) are there to sign for the goods. If you are not in, the courier may drop your goods round at your neighbours. Your neighbour will probably not be as diligent as you in checking that the item is in good condition. If the goods are damaged and your neighbour has signed for them in good condition there is nothing we will be able to do to compensate you.

            If this courier has arranged a certain time and date with you for delivery and he cannot find someone to sign for the goods when he arrives, you will be charged for another delivery. Please make sure you (or the person representing you) reads our 'instructions upon delivery' page. Please be as helpful as you can to the delivery drivers. Delivery drivers are more likely to go beyond the call of duty if you are courtious with them. The delivery charge only covers getting the goods to your address for not much more than a side drop. There is only one delivery driver and you will be responsible for the moving the item into your property, i.e., you have to make sure you have enough people at your address to be able to handle your goods as the driver may refuse to help you. This particularly applies where the delivery address is hard to get to. If you have a complaint to make about the way in which a driver has spoken to you or how they have behaved, please email us.

 

Complaints

 

Below is a complaint from one of our customers, on 28/09/2012, concerning a delivery made by this courier to them.

 

"Before i do the feedback just to let u know i had to to take this delivery at 11:30pm.

If i didnt i might have to wait another two weeks!!!"

Policies and Procedures

The following is repeated in the 'Other 24 hour courier' delivery page.

Courier drivers and how to work with them

The courier requires a signature from you when he delivers your goods. You must check your delivered goods for damage before you sign the courier's delivery note. If any part of the goods(inlcuding the packaging) appears damaged it must be declared in writing on the courier's delivery note. Damaged packaging often means damaged goods. If the goods arrive in an unacceptable condition you may refuse to sign for them and the courier will send them back to us. Please remember when you sign for goods, you are signing for them in good condition unless you state otherwise. Failure to note any damage, in writing on the delivery note, will mean you have to pay again. At the time of the delivery, if you are unsure on what to do, please call us. If someone else is receiving your delivery for you, it is up to you to make sure they know this guidence and can act upon it. Make sure all your items have your post code on and make sure you have been delivered the correct number of items according to what it says on the delivery note.

Delivery Disclaimer

If you are one of the unfortunate people who has waited in all day and the delivery didn't arrive, we apologise in advance. This rarely happens but under certain conditions, e.g., a breakdown, it does. In the event your goods are damaged in transit, the courier will bring the goods back to us where we will decide what course of action to take. Please be aware that in this event It could take up to 7 to 14 'working days' to rectify this problem. Courier firms are only contracted to deliver to your door step which has to be accessible and free from obstacles. If you invite the driver into your home, you do so at your own risk.

Returns

Always check your sizes before ordering. We need to be notified of any return witin 24hrs of receipt. They must be returned in the condition they are received in. Unwrapping from the manufacturers packaging (polythene), cutting, treating or chopping denotes acceptance of the goods and they cannot be returned. Any returns are the buyers responsibility to return to us. All returns are subject to a minimum of 10% handling charge. Postage is non refundable. Second goods cannot be returned. Made to measure items cannot be returned unless made incorrectly to the agreed specification. We reserve the right to refuse refund if the goods are not returned in saleable condition.

Feedback

If you have dealt with us and you feel we may not have lived up to your expectations please email us with your comments, e.g., inaccuracies in our listings that we have missed; if you feel we have mislead you or not delivered on our promises in any way; communication not as it should etc..... We will not pass on your comments to third parties. We might like to show your comments on our website. If you are happy with this please give your permission for us to do so. Thankyou.