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  • 24hr courier Sellers standard rate

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'Other 24 hour courier' (formally known as 'Sellers standard rate')

Your delivery terms will depend on where you live. Please see the map and table below to see whether you are affected by additional charges and delays.

Delivery surcharge table

The table below shows the delivery surcharges for different areas in the UK which are to be added onto the stated delivery cost. The different colours on the map correspond to different surcharges as detailed in the table. If you do live in a surcharge area, commit to buy your items and request a total. Please don't pay until you have a total from us. Also, surcharged areas may take up to an additional 2 extra working days on top of the stated delivery date range.

Standard cost as per listing, no surcharge.

No surcharge.

No surcharge.

Plus £10 surcharge.

Plus £25 surcharge.

Plus £50 surcharge.

Uncoloured sections are to be quoted for.

 

Below is our standard instructions for non-surcharge areas. If you do live in a surcharge area you will need to allow for an additional 2 extra days delivery on top of what is stated below.

 

Standard intructions

Please make sure you are in to receive your goods otherwise there could be problems. For this delivery service we use a large bulk multidrop courier. We wrap the goods well for this delivery service because they have to go through a distribution warehouse system via several lorries. This courier will deliver the item the following 'working day' if you order before the 'cut off time'. The 'cut off time' is 12 o'clock midday on any 'working day'. If you order after this time, your goods will be delivered two working days later. You have the option of specifying which 'working day' you would like your goods to be delivered to you, e.g., if you purchased/ordered your goods on a Monday you can specify that you want it to be delivered on a Friday so we know to dispatch it on the Thursday. Within an hour of us dispatching your goods to the courier, you will receive an email telling you we have done so along with instructions. Your goods will arrive the next 'working day' between 8am and 6:00pm. It is very important that you (or someone representing you) are there to sign for the goods. If there is no one at your address to sign for your goods the courier will do one of three things:-

  1. He may take the goods back with him to his depot and may put a card through your door instructing you to ring the depot to re-organise delivery for another 'working day'.
  2. He may drop your goods round at your neighbours. Your neighbour will probably not be as diligent as you in checking that the item is in good condition. If the goods are damaged and your neighbour has signed for them in good condition there is nothing we will be able to do to compensate you.

        Please make sure you read our 'instructions upon delivery' page. If you are using someone to represent you at the time of delivery make sure they obey the 'instructions upon delivery' page. You will be liable for their mistakes. If you have a door bell, try and make sure it is working. Make sure you are able to hear the courier driver knocking on your door. This courier is always in a hurry and will not make any further efforts to find you other than knocking on your front door. If you think you might be out of hearing range of your front door then please leave a note on your front door instructing the delivery driver to try round the back or to try knocking on any other doors or windows you may have.

       You will have packaging to dispose of like hardboard, cardboard or bubble wrap. We sometimes use staples to fasten the packaging down with. These staples will have to be pulled out with pliers being careful not to damage the soft timber. The very small holes(<1mm) that the staples leave behind will have to be filled. There is about a 2% chance that your goods will arrive damaged and about a 2% chance that your goods will not arrive the next day. We apologise in advance for this.

        Please be as helpful as you can to the delivery drivers. Delivery drivers are more likely to go beyond the call of duty if you are courtious with them. The delivery charge only covers getting the goods to your address and not for excessive labour. This particularly applies where the delivery address is hard to get to. If you have a complaint to make about the way in which a driver has spoken to you or how they have behaved, please email us.

Delivery hasn't arrived?

If your goods haven't arrived by 6:00pm on your delivery day please email us or ring us the next day. If you are one of the unfortunate people who has waited in all day and the delivery didn't arrive, we apologise in advance. This rarely happens but under certain conditions, like a breakdown, it does. If the courier damages your goods in transit, he may just send them straight back to us without informing you or us. This will result in you not getting your delivery on the arranged day. Sometimes this courier doesn't inform us of this for days later. In this case we would send a replacement. Courier firms are only contracted to deliver to your door step which has to be accessible and free from obstacles. If you invite the driver into your home, you do so at your own risk.

Returns

Always check your sizes before ordering. We need to be notified of any return witin 24hrs of receipt. They must be returned in the condition they are received in. Unwrapping from the manufacturers packaging (polythene), cutting, treating or chopping denotes acceptance of the goods and they cannot be returned. Any returns are the buyers responsibility to return to us. All returns are subject to a minimum of 10% handling charge. Postage is non refundable. Second goods cannot be returned. Made to measure items cannot be returned unless made incorrectly to the agreed specification. We reserve the right to refuse refund if the goods are not returned in saleable condition.

Feedback

If you have dealt with us and you feel we may not have lived up to your expectations please email us with your comments, e.g., inaccuracies in our listings that we have missed; if you feel we have mislead you or not delivered on our promises in any way; communication not as it should etc..... We would like to show your comments as below. We will remove all your personal details. If you don’t want us to show your comments please say so. Thankyou.

Complaints we have had from this service

Dear Sirs,
I have left positive feedback on the pigs ear stair rail I purchased this week, which was delivered yesterday, and is in a satisfactory condition. However, as you sent me instructions specifying that the item should be inspected and the delivery note signed, I should tell you that the courier (Nightfreight) did not contact me beforehand, or deliver the item to my home, but instead delivered it to a neighbour 3 doors away, even though I was at home and the doorbell was working. I saw the vehicle outside, but only knew that the item had been delivered elsewhere when a note was put through my door by a young boy, who was working with the courier, saying they had missed me, and giving the neighbour's flat number. By the time I came out, the lorry was just leaving, and the boy pointed to the neighbour's door. I was given no opportunity to inspect the goods, or sign for it.

I know that you can't control what your couriers do, but if the item had been damaged, I could not return it, as I hadn't been able to follow the procedure required. I thought you should be made aware of this.

Regards,

Customer A