Information & Definitions:
Rockshore is an internet trading name of Rockshore (UK) Ltd. Rockshore (UK) Ltd is a company registered in England and Wales (company registration number 5844941) whose registered office is at Suite 4 The Oast, Forge Hill, Bethersden, Ashford, Kent, TN26 3AF. Our registered VAT number is GB 909837582. Unless we say otherwise, we use the terms “Rockshore”, “we", "us" and “our” to refer to Rockshore (UK) Ltd including throughout the Terms and Conditions page. Where we use “you”, “your”, “buyer”, "consumer", “purchaser” and “customer” throughout the Terms and Conditions page, shall mean any person, sole trader, partnership, business, body or other entity
Colour reproduction in online images is as accurate as photographic and computer processes will allow. We cannot guarantee that product colours or finishes contained in images on this website will be identical to items supplied as colour/ finish may differ.
We reserve the right to cancel any order for whatever reason under which circumstances a full refund will be given. Rockshore shall not be liable for any losses which may be suffered if we do not supply product(s) ordered.
2. Product Suitability
It is the customer’s responsibility to ensure that a product is suitable for their vehicle prior to ordering and we strongly advise all customers to make their own enquiries and research before purchasing. If you are in any doubt, please seek professional advice from a qualified technician. Rockshore shall not be liable for any loss of costs incurred by you including delivery costs, handling costs, packaging costs or third party fitting costs.
Rockshore makes no representation that any product referred to in ebay listings or in our ebay shop is appropriate to use outside the United Kingdom and in respect of non-UK based customers, we are unable to ensure that products contained on ebay listings and in our ebay shop will be compliant with local laws if local laws apply or be suitable for non-UK vehicles. It is your responsibility to ensure that a product is suitable and that such product(s) comply with local laws if local laws are applicable. Rockshore shall not be liable for any losses.
Application information is supplied by the product manufacturers.
3. Prices & Payment
VAT at the UK standard rate is included in all prices for UK and EC member states only. A VAT receipt can be provided on request. Countries outside of the EC are liable for payment of the advertised price as full cost of the item(s) with no VAT element applied. We accept payment by Paypal account, cheque or postal orders and by credit or debit card payments over the telephone. Items will only be dispatched after cleared payment is received. Please allow 5 working days for cheques to clear.
We reserve the right to re-charge delivery charges if an order is returned to us as undelivered and has not been claimed or called for.
4. Delivery of Goods
We aim to dispatch items within 48 hours of cleared payment (not including weekends & bank holidays) although goods are usually dispatched within 24 hours. However, UK customers should allow up to 7 days for delivery and overseas customers should allow additional time depending on destination. Items are normally sent by Royal Mail or by courier in respect of heavier or larger items. If an order is returned to us as not delivered due to it not being claimed then we reserve the right to re-charge delivery costs.
Please check orders immediately on receipt to ensure correct items have been received. If an incorrectly delivered item is received or if an item is damaged or missing from an order, you must notify us within 4 working days of receipt. We are unable to rectify problems of missing or damaged items after this time has elapsed.
If you are outside the UK, you may have to pay additional taxes and/or duty on imported goods. These charges are outside our control and are the responsibility of the customer. You should consult your local Customs office for information.
If stock of a particular product is not available once a purchase is made, then we will notify you immediately by email whereupon you will be advised of a delivery date or offered a full refund and cancellation. If goods are not supplied, then payment will be refunded in the full amount. Rockshore shall not be liable for any losses which may be suffered if we do not supply goods ordered. Acceptance of your order will only take place once we have dispatched your order.
5. International Delivery
We welcome orders from customers outside of the UK however some products contained in ebay listings or in our ebay shop can only be delivered to the UK mainland. Products listed in our ebay listings and in our ebay shop are suitable for UK vehicles and we make no representation that products listed are suitable for non-UK vehicles or that such products are compliant with local laws. We advise all non UK customers to make enquiries and research whether a product is suitable for their vehicle and indeed whether it complies with local law if local law is applicable. If you are outside of the UK, you may have to pay additional taxes and/or duty on imported goods. These charges are outside of our control and are your responsibility. You should consult your local Customs office for information before ordering. Rockshore shall not be liable for any taxes, local duty or custom charges which may become payable on delivery.
6. Lost/Undelivered Items
In the very rare occurrence that an item is not received, we will offer to replace or refund the item after 10 working days after dispatch in respect of UK based customers and after 25 working days in respect of non-UK based customers. This is to allow for any unforeseeable delays.
7. Returns & Refunds
7.1 Cancellation Policy
Under the Consumer Protection (Distance Selling) Regulations, customers have up to seven working days, after receipt, to cancel an order which must be in writing by email or letter. If you want to cancel products that are unwanted, you must take reasonable care of the product(s) that you wish to cancel and not use them in accordance with your statutory duty. Product(s) should be returned with all packaging, parts and instructions. If a product is returned with parts missing or is damaged, we reserve the right to deduct a reasonable amount from the refund to cover such loss in accordance with our right of action against consumers' breaching the statutory duty to take reasonable care of the product(s). If you choose to return product(s) to us, we will not be responsible for any postage costs incurred in returning such product(s), neither loss nor damage to such product(s) in transit. For this reason we recommend you use a recorded delivery service or other postal insurance when returning product(s) to us. Further information is available from your local Trading Standards office or consumer advice centre.
7.2 Standard Returns Policy
Our Standard Returns Policy does not affect your statutory rights under the Distance Selling Regulations.
Under our Standard Returns Policy, you have 30 days to return a product to us providing it is unused and in a saleable condition and is returned with all packaging and parts. We require all returns to be notified to us by email or letter. A refund or replacement will only be given once the product has been received at our premises and for this reason we advise that adequate postal insurance is obtained to cover any loss or damage in transit. Rockshore reserves the right to send unwanted items back to customers without refund, upon inspection, if parts are missing or the item is deemed unsaleable or we may deduct reasonable costs to cover such losses. We are unable to refund any postage costs on unwanted goods.
In respect of a product received faulty or damaged or an incorrect product delivered to you, please notify us in the first instance by telephone or email within 4 working days and we will advise further on return procedures in these events. Rockshore shall not be liable if a product is damaged during fitment by you or a third party person or company. Products returned as faulty or damaged will be examined within a reasonable period of time and the results notified to you. If a product is found to be faulty in accordance with the product’s guarantee or damaged, then a refund or replacement will be given.
8.1 Rockshore shall not be liable for any damage or loss to products purchased from our ebay listings or from our ebay shop or to personal property resulting from the use of or incorrect fitment of products purchased from us. Rockshore shall also not be liable for damage or loss to products or personal property resulting from incorrect products purchased. It is your responsibility to ensure that a product is suitable and fit for purpose and if necessary to seek guidance from a suitably qualified technician. Rockshore shall not be liable for any fitting costs including third party costs incurred by you on fitment of any product including any loss of costs incurred.
8.2 Products such as alloy wheels, steering wheels, hubs and seats must be installed by trained specialists. Incorrect installation can lead to failure which can cause an accident resulting in personal injury or death. For all other products purchased, you must seek professional advice by a qualified technician if you are in any doubt as to how a product should be installed to ensure that it has been installed correctly. In that respect, you must instruct a qualified technician to install any product you are not qualified to install. Rockshore shall not be liable for any injury or death to persons incurred as a result of the use of or incorrect fitment of products purchased.
8.3 Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage shall be limited to the amount paid or payable for the relevant product you ordered from us.
9.1 These terms & conditions shall be governed by and construed in accordance with English Law. If any provision is deemed unlawful, void or unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
9,2 You may not assign or sub-contract any of your rights or obligations under these Terms & Conditions to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these Terms & Conditions to any third party at our discretion.
9.3 We reserve the right to amend these Terms & Conditions at any time to comply with law or to meet changing business requirements without notice to you.
Please make any complaints in writing to us to the following address:
Rockshore (UK) Ltd
14 Church Road