The Right of Consumer Cancellation
When you receive goods ordered from RifleSports , and you change your mind about anything you order, you may cancel the order up to seven working days starting from the day AFTER the goods were delivered. Please note 7 working days do not include public holidays or weekends. We will refund the price paid as soon as possible, but no later than 30days from notification that you wish to cancel the order. This notification must be in writing, and will not be accepted in the form of a telephone call only. We will refund the cost of the goods to you, plus the cost of carriage. Please note, we will only refund the basic carriage charge incurred in sending the goods to you.
Recovery of goods after cancellation
When you, the consumer, exercise your right to cancel the contract , ownership of the goods reverts to Rifle Sports. The DTI regulations impose a responsibility to you, the consumer, to take 'reasonable care' of any goods that have been supplied to you from Rifle Sports. You , the consumer, also have a duty to restore the goods to Rifle Sports, you must therefore return the goods to Rifle Sports or make them freely available for collection by our appointed courier. If you do not freely return the goods, at your cost, to Rifle Sports then we may have to deduct any reasonable costs we incur in recovering the goods from you. This will be deducted from your refund.
Goods Damaged in Transit
Thankfully goods being damaged in transit is rare, but it can occur.
We normally send goods using an insured service, either by Royal Mail or one of the courier’s we use, therefore should you receive goods that are damaged, we are able to make a claim against the courier.
However, claims are only valid if goods are Signed for as damaged, which means you may have to check the contents before signing for the parcel.
We cannot guarantee a claim for damage will be successful, should goods be signed for normally, and later found to be damaged.
Special Order Goods
If you make a special order for goods from RifleSports such as altered garments, engraving, or personalization or anything which has been altered from the original manufacturers standard original specification, then these goods are not covered by the RIGHT OF CONSUMER CANCELLATION. This also applies to goods specially ordered which have been bought on a fluctuating market such as goods we specially order overseas on a fluctuating rate of exchange.
Our performance as a supplier to you.
We aim to post your order within 7 working days but this may not always be possible. If the goods are not in stock at Rifle Sports, then we may have the goods delivered to you direct from our supplier. This may take longer, but we will notify you by email with an estimated delivery time if goods are not in stock.
The statutory delivery performance period set out in guidelines by the DTI is that we must deliver your goods within a maximum of 30 days from receipt of your order.
We will however endeavor to deliver well within this time, but in the event of the goods becoming unavailable we may offer you substitute goods, but you are not obliged to accept them. If we have not delivered your goods within 30days then you are entitled to a full refund, including any postage paid by you.
These regulations do not affect any rights you, the consumer, have to claim compensation for non performance of the contract under general law.
Confirmation of Purchase to you, the consumer
When you make an online purchase at RifleSports we will send you a confirmation by email of your order.
Once you have received this confirmation email and you wish to exercise your right to cancel you should contact us using the email@example.com Email adress. In no circumstances will a telephone call will not be accepted in place of written cancellation.
If we do not receive written confirmation of cancellation within 7 days from the day AFTER you have received the goods, then the regulations do not apply.
When you purchase goods from Rifle Sports you are entering into what we call a Distance Contract. This contract is defined as any contract concerning goods or services concluded between a supplier and a consumer under an organized distance sales or service provision scheme run by the supplier who, for the purpose of the contract, makes exclusive use of one or more means of distance communication up to and including the moment at which the contract is concluded.
If you, the consumer, orders goods online but comes to Rifle Sports to collect and therefore view the goods, then some of these regulations no longer apply.
Our Telephone Contact with you.
When we contact you, the consumer, with a view to concluding a distance contract, or to advise a change in delivery times etc., we will identify ourselves by giving the our own (sales persons) name, and our company name, and the commercial purpose of the call at the beginning of the conversation.
If you do not wish to receive telephone communication from Rifle Sports, then please advise us and we will only contact you by your preferred method, whether it be email, or fax.
When you, the consumer, purchases goods from RifleSports, you have an option to give your permission to allow us to contact you with special offers, or news, etc.
Only if this permission is given at this time, we can then contact you via email, or telephone, which means keeping a record of your contact details in our secure database. It is not our policy to share your details with any other organizations.
If you wish to withdraw this permission then we require this in writing and we will then remove your contact details from our database immediately. It is an offence for us to contact you with offers/news without your express concent.
Should you have a complaint about any product purchased from Rifle Sports, or about our web site please address this to: firstname.lastname@example.org or contact us by post.
We will review and acknowledge your complaint by email or letter within five working days. We aim to resolve all complaints within 14 days of receipt, you will receive a full reply by email or letter. If your complaint takes longer than expected to resolve we will keep you informed of our progress as we investigate the relevant issues.
When we process your order at Rifle Sports an email response will be sent to you to confirm that the order has been processed.
In some instances where we have your goods shipped direct from the manufacturer we may not be able to provide you with a tracking number at the time of shipping, but can supply this upon request after shipping.
Depending on your order value when your order is ready to be shipped we use one of the following delivery methods
Recorded items are normally delivered within 48hrs of despatch.
(Excludes bank holidays and weekends)
When Special Delivery serivce is not suitable for transit of your purchase a courier serice will be used
Please feel free to contact us should you be concerned that your order is overdue.
Automatic confirmation of receipt of your Order does not constitute a Contract between us. A Contract for the Sale of Goods shall only arise on the despatch of the Goods to you.