By purchasing an item from us you are agreeing to the terms and conditions below.
If you purchase an item from us, it will be from:
Rich Tone Music Ltd
64-82 Broadfield Road
(0114) 362 77 77
Due to quantities of listings we may use library photography of previous stock items. The item photographed may not always be the specific one you will receive. If you have a specific instrument/serial number requirement please phone IN ADVANCE of sale to check availability.
Stock Photography and Specifications
While we use reasonable efforts to include accurate and up-to-date information on our website, we make no representations or warranties as to its accuracy, reliability, completeness or timeliness.
Rich Tone Music assumes no liability or responsibility for any inaccuracies, errors or omissions in the content of our website.
Photography is supplied by the manufacturers and specification is subject to change at any time.
Payment must be received in full before Rich Tone Music will dispatch any goods.
Responsibility for ownership of the goods passes to purchaser once Rich Tone Music have delivered them.
We can only deliver goods to an authorized PayPal address. This is to help combat fraudulent activity and given the expensive nature of our products is safest for everyone.
Unless otherwise advised, delivery will be made by either a UPS or DPD courier service, or by Royal Mail for smaller items, and will be delivered between 9am and 5pm.
All delivery is subject to stock availability.
Damages/shortages must be notified within 1 working day of delivery.
Customers in countries outside the European Union: Switzerland, Norway, USA etc will be likely to have to pay import duty on the item as they receive it. UPS will provide you with a bill normally. We do not charge sales tax on these transactions however.
eBay Buy It Now
All customers ordering via eBay and clicking Buy It Now have 24 hours to pay for the item. We have items listed on many channels and reserve the right to sell to those customers who pay for the item first.
When you place an order to purchase a product from the Richtone Music eBay shop, you will get a sale confirmation E-mail which details the specifics of your order. This will stand true for orders placed via our eBay shop on www.ebay.co.uk. Your order is accepted and a contract is formed between Richtone Music and you when we despatch the goods you have ordered and not before. Any products not on the dispatch confirmation E-mail do not form part of that contract.
Cancellation of orders - procedure
You can cancel an order before payment has been taken completely free of charge.
Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the goods supplied are faulty, have been supplied in error, or mis-described by the seller. We can arrange collection of a cancelled order on behalf of the purchaser, and a collection charge will be confirmed when the collection is arranged.
Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition.
Contractual defect and warranty condiitons of sale apply.
Money Back Guarantee
In accordance with the Distance Selling Regulations, any goods can be returned for any reason within 14 days for a refund, less carriage costs. Returned goods must be in their original condition and packaging. If you decide that you do not wish to keep an item please re package the item in its original packing material and return it to our business address. ( We recommend you insure the item in transit ).
Refunds will not include the outbound shipping charge.
Please email or call before ordering if you have any queries about return charges.
Please note that this Money Back Guarantee does not apply to Special order items, software that has been opened (see below) or hardware that includes software as part of the package, where the software component has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened.
IMPORTANT - Hire Charges (Returns Of Exclusive Items, Special Deals, Special Order Items) Unique and difficult to get hold of items OR Exclusive offers and deal price items may be subject to a hire charge at our discretion if taken for several days and wish to be returned if simply not to taste. This will be calculated on a daily basis and confirmed by phone and in your returns confirmation E-mail. should it apply.
Returns and Refunds
Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately and normally take 3-5 working days to show on the customer's account.
Goods that have been altered from their original condition in any way cannot be returned.
Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.
Faulty Goods: All faults must be reported within 24 hours of receiving the goods. Within 28 days of the date of delivery, we will arrange for the collection and repair or replacement of faulty goods. Outside of 28 days from the date of delivery, you must return the goods to us for repair. We will then return faulty goods to the manufacturers for repair, under the terms of the manufacturer's warranty. This policy is invalidated if the goods have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser. New items come with a 12 month warranty unless otherwise specified or extended by manufacturer ( this does not include strings or valves which have a limited warranty period). All 2nd hand items have a 28 day warranty unless otherwise stated.
Orders for software products or hardware that includes software as part of the package, cannot be refunded once the software has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened.
The above Terms and Conditions do not affect your statutory rights.