Please - Please - Please leave any messages or requests for specific crystals - beads - sizes etc through eBay when you purchase, as not all Pay Pal confirmations get sent to me and therefore I do not see the messages.
Due to the large number of orders I receive I am unable to go into every Pay Pal payment to check for messages, so please enter it on eBay or send me a message through eBay or at my eMail address which is listed. This has happened to me recently and I have been marked down fore it.
ITEMS NOT RECEIVED
I do get proof of postage for all parcels sent through the post. I will give a full refund for any items lost. This will be issued 15 days from the date of posting. I have found that Royal Mail in some instances is taking a long time to deliver the mail and I have made refunds in the past only for the parcel to arrive the next day. Please inform me within 5 days from payment (Unless the shop is closed) that the items are late to allow me to double check that everything is in order at this end.