At Retail Zone we want every customer to be completely satisfied every time they shop with us. If you receive a faulty item, or wish to return the item please see below:
Returning Item (Not Faulty)
Should you receive your item and you simply don't like it please inform us via email within 48 hours of delivery. We will then email you a returns form. The item should be returned to us in the condition it arrived i.e. in original packaging and unused.
Please be sure to print the returns form out and fill it in with block capitals before placing in with the item for return. Once received and the item has been checked, a full refund will be issued and we will email you to confirm this has happened.
We will not be held responsible for the return postage, and if the item is lost when you send it back to us we will not be able to issue the refund. As a result of this please make sure item is returned via a trackable service. This means that in the very unlikely situation that your item is lost in the post, you will be able to make a full claim and not be a penny out of pocket.
Received Item (Faulty)
Should you receive an item and it is faulty, please email us within 48hours of delivery. In the email please include a description of the damage, your ebay username and photographic evidence of the damage.
Once this email is received it will be referred to our faults team and dealt with accordingly. If there is a part that can be replaced on the item then we will send this out, if this is not possible a replacement item will be sent out.
In either case, there should be no need to return the faulty item or part. However, if we do require item back we will let you know and organise the return postage.
We will not issue a refund if item is faulty, we will repair or replace on every occasion.
Received Wrong Order
In the extremely rare occurrence occurs and you receive the wrong item. Please firstly accept our sincere apologies, we would then ask that you email us: firstname.lastname@example.org. In the email please include your ebay username, a description of item you have received and your full address. Once we have these details we will send you a pre paid packaging for returning the incorrect item and organise for the correct item to be dispatched as a priority
Item Not Received
Should your item not arrive with you after the allocated time has passed and you have followed the few checks in the email you will have received from us, we will of course issue a replacement item. We will not refund for an item not being received, we will only replace.