| Guarantee All of our products come with our guarantee that they will reach you in perfect condition. Breakages and short deliveries should be notified to us within 7 days. We regret we are unable to send replacement stock unless the damaged items have been first returned to us in the original packaging. Where no replacement is available we will offer a full refund.
Contact us If you need to reach us, please email us at info@reprofurniturecompany.com, alternatively, you can phone us on 0845 643 6165.
Copyright The contents of this website and all its images are copyright and may not be used without the express permission of Repro Furniture Company
Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
* your name
* address
* phone number
* email address
* credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, please e-mail us.
Returns Policy If you are not completely satisfied with the condition of your purchase please let us know. We want all our customers to be completely delighted with their purchase. Our reputation relies on it. Please note that you must notify us as soon as possible of any problems that you have found with our products, and no later than 7 days from delivery. We will arrange to have the faulty item collected and replaced. We reserve the right to repair furniture in the customer’s home or accept return for repair and/or replacement. Retain the packaging until you have inspected the item, as we can't accept returns without the furniture being repacked, our carrier will not collect faulty items without this. Under the UK distance selling regulations, you are entitled to change your mind about a piece of furniture and ask us to collect it within 7 days. The piece of furniture must be unused and be completely rewrapped in the original packaging. Without this the carrier will not collect from you. Returns of this nature will be subject to carriage being charged both for delivery and for collection at the prevailing rate. Where the returns are part of a carriage paid order the carriage both out to you and the return costs to us will be applied. The amount refunded to you will reflect this. We regret we are unable to offer a sale or return facility.
Failed Collection/Delivery
A failed collection / delivery is defined as being the inability of either ourselves or our carrier to collect / deliver items to / from the customer for any reason including; unavailability, refusal by a party to release the items, refusal to assist with a driver only consignment or any other reason, within the time / date agreed between the Repro Furniture Company / our carriers and the customer.
In the event of failed collection / delivery the customer may be charged a rearrangement fee of £40 or half the delivery fee, whichever is the higher.
Should the collection of any items be delayed due to unexpected dismantlement, repacking being undertaken by the customer or any other reason then a pro rata delaying fee of £45 per hour may be incurred.
Colour & Finish
Please note that due to the hand made nature of our furniture there will be minor variations in the finish, colour and carving detail. We believe this adds to the character and patina of the furniture, and makes no two pieces identical. If you are unsure about any aspects of this please don't hesitate to contact us.
Tax Charges For orders made from the UK VAT is included. Customers within the EU will not be charged VAT on condition that their VAT number is supplied prior to despatch to their designated shipper. If the customer does not have a VAT number and resides within the EU then VAT will be charged. Orders received from all other locations are VAT free, and this will be deducted from the transaction at time of payment/despatch.
Delivery We will normally send your order to you within 15 working days (England & Wales), and upto 20 days for Scotland. All orders are shipped either by ourselves or dedicated furniture carrier. We will contact you if for any reason there is a delay in shipping your purchase, to ask you if you would like to cancel the order or wait for the estimated time which we will give you. Shipping to other countries needs to be arranged by the buyer. We are happy to despatch goods for shipping overseas to your designated shipper. We can advise you on this once you have placed your order. If the shipping is more than you would like to pay we will accept a cancellation of the order.
We deliver to England, Wales and Scotland (including Highlands and Islands).
Shipping & Handling All our prices exclude shipping and handling. All orders (less than £1000) are sent at a single cost plus a nominal amount per item thereafter. Shipping is free on orders over £1000 (British mainland only). Our standard rates apply on the British mainland, excluding the Scottish Highlands and Islands. We will notify you what the charge will be prior to despatch. This excludes very large items, regretably it is necessary to make an additional charge for delivering these.
We regret that our carriers are able to deliver to the door only, and are not insured for moving furniture in and around your home. This type of service enables us to deliver furniture to you at economic rates all over the UK including all the Islands of Scotland.
Our delivery charges:
England and Wales £50 for the first item and £15 for subsequent items
Scotland £60 for the first item and £15 per item thereafter.
We accept Visa, Delta, Maestro, Mastercard, Switch and cheque/postal orders. Please do not send cash through the post, and do not send your credit/debit card details by e-mail.
Retention of Title The title of all goods supplied remains the property of Repro Furniture Company until paid for in full. | 
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