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| Q:What is your return policy? |
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| A:Return item within 7 days for a full refund |
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| Q:Do you combine shipping? |
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| A:Yes - we charge the actual cost of postage, plus a single 50p handling charge for packaging etc. Customers making multiple purchases should wait until we send an invoice which will include the correct postage / packaging figure. |
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| Q:When can I expect my order to arrive? |
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| A:We usually dispatch items within one working day of payment. We do not work on Saturdays and Sundays. |
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| Q:How much is the Shipping and Handling Charge? |
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| A:It's based on weight - with books, and programmes this can vary greatly. 1960s programmes are very light - current season ones can be very heavy. |
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| Q:Do you ship internationally? |
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| A:We do. Non UK customers should wait untilw e send an invoice before paying - this will include the correct postage figure. |
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| Q:Do you accept cheques? |
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| A:At the moment we do, payable to Rel8 Media. However, this is under review as our bank now charges for cheques that we pay in.
Address for payment:
Rel8 Media
PO Box 29145
Dunfermline
Fife
KY12 7WJ |
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| Q:Do you accept Postal orders? |
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| A:Yes we do.
Rel8 Media
PO Box 29145
Dunfermline
Fife
KY12 7WJ |
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| Q:Are you open for callers? |
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| A:No, we are not. We operate an e-bay based business and our stock is stored at several locations. |
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| Q:How can we contact you? |
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| A:The best way is the ebay 'Ask A Question' feature. We try to respond within 24 hours, but it may be longer at weekends. If you have won an item, then you will also have our e-mail address. Payments /other communications by post should be sent to: Rel8 Media, PO Box 29145, Dunfermline, KY12 7WJ.
Tel: 01383 511775 (Weekdays, daytime only) |
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| Q:Where are you located? |
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| A:Rel8 Media, Woodend Business Centre, Cowdenbeath, Fife, UK. |
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