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 Regal Christmas Trees

Regal Christmas Trees

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 Your christmas tree is the heart of your home at christmas and Regal Christmas Trees has the perfect one for you. Whether you are after something traditional or something a bit more modern & on trend, there's something here for everyone. Enjoy a magical Christmas with Regal Christmas Trees.

Buy with confidence! Even though this is a new eBay site, we have years of selling experience on eBay. Please visit our Gardening4Less eBay shop to see our positive feedback.

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  • Frequently Asked Questions
  

Frequently Asked Questions

 

Images/Pictures

Q: Does the tree really look like the picture?

A: Yes it does. The images used in our   are direct from the manufacturers of the original trees.

 

Customer Services

Q: What is your customer services telephone number?

A: 01257 425599

Q: What time does your customer services helpline open?

A: 1pm to 5pm Monday to Friday (Weekends and bank holidays not included)

Q: How do I contact you outside your helpline hours?

A: If you can not get to a telephone during these hours or are having difficulty contacting us by telephone then please email us on regalchristmastrees@btconnect.com. Your email will be answered as soon as possible.


 

Price Negotiation

Q: Would you accept offers on any of your items?

A: No - sorry we can not accept any offers on any of our items as our prices are already very low and extremely competitive.

Q: Do you offer discount on multiple quantity orders?

A: Yes - we will either give you a small discount or we will send it Free P&P. Please email us for more details or "request an invoice" before you pay.

Q: Do you offer trade discounts?

A: Yes - trade discounts may be available on high quantity purchases. Contact us for more details.

 

Artificial Christmas Trees /  Dimensions / Product Specifications

Q: I like this artificial christmas tree but I need it in a different size. Have you got it in this size?

A: We sell a wide range of artificial christmas trees in various sizes.

Please Visit My eBay Shop: Regal Christmas Trees   to check our current stock.

Q: What is the diameter / widest part at the bottom of this artificial christmas tree?

A: The diameter of each artificial christmas tree is listed in it's product description page. For a full detailed specification of ALL the trees please have a look at our Product Specifications. This allows you to compare ALL aspects of ALL the trees much more efficiently.

Q: How do I assemble the artificial christmas tree? Is it hard to put up / fit together? What is the center pole like? How many parts does it come in?

A: The trees are very easy to assemble. They come in colour co-ordinated, hook on branches with full assemnly instructions included. Please have a look at step by step guide How to Assemble for more information.

 

Payment

Q: What methods of payment do you accept?

A: We only accept Paypal as a payment method. Please Contact Us if you would like to pay by card.

 

Postage & Surcharges

Q: Can you do any better on the postage?

A: No, sorry we can not. Our postage cost covers the cost of our courier and the time and effort we spend in ensuring all our items are delivered fast & safe. unfortunately we can not give any discount on the cost of p&p.

Q: Which couriers / delivery service do you use?

A: Couriers we use:

  • Royal Mail
  • Parcelforce 48
  • TNT
  • Palletline

Q: Are your postage cost the same for all over UK? Do you have any surcharges?

A: There is a surcharge for posting to The Highlands, Islands of Scotland, Northern Ireland, Isle of Man and Isle of Scilly. Please look at Postage Charges for more details.

Q: Do you ship international?

A: No, sorry we do not ship international.

Q: Will I need to be at home when they deliver?

A: Yes for all larger items. All our couriers require a signature on delivery - please make sure there is someone at home  to sign for the parcel. If there is no one at home, they will leave it at a neighbours house and post you a card to let you know.

Q: Can I collect this item from your premises?

A: Yes, please contact us to arrange a suitable time for collection.

 

Returns & Refunds

Q: What if I do not like the tree? Can I return it?

A: Buy with confidence as Regal Christmas Trees offer a 7 day no quibble money back gaurantee. If you do not like your tree or are not happy with it for any reason then we will arrange a collection to bring it back and issue a full refund as soon as the tree comes back.

All items need to be returned unused in the original packaging. Please email us via eBay mail or on regalchristmastrees@btconnect.com and we will get in touch regarding the return process.

With a 7 day no quibble money back gaurantee you can enjoy a wonderful, magical christmas with Regal Christmas Trees.