Frequently Asked Questions
Images/Pictures
Q: Does the tree really look like the picture?
A: Yes it does. The images used in our  are direct from the manufacturers of the original trees.
Customer Services
Q: What is your customer services telephone number?
A: 01257 425599
Q: What time does your customer services helpline open?
A: 1pm to 5pm Monday to Friday (Weekends and bank holidays not included)
Q: How do I contact you outside your helpline hours?
A: If you can not get to a telephone during these hours or are having difficulty contacting us by telephone then please email us on regalchristmastrees@btconnect.com. Your email will be answered as soon as possible.
Price Negotiation
Q: Would you accept offers on any of your items?
A: No - sorry we can not accept any offers on any of our items as our prices are already very low and extremely competitive.
Q: Do you offer discount on multiple quantity orders?
A: Yes - we will either give you a small discount or we will send it Free P&P. Please email us for more details or "request an invoice" before you pay.
Q: Do you offer trade discounts?
A: Yes - trade discounts may be available on high quantity purchases. Contact us for more details.
Artificial Christmas Trees / Dimensions / Product Specifications
Q: I like this artificial christmas tree but I need it in a different size. Have you got it in this size?
A: We sell a wide range of artificial christmas trees in various sizes.
Please Visit My eBay Shop: Regal Christmas Trees to check our current stock.
Q: What is the diameter / widest part at the bottom of this artificial christmas tree?
A: The diameter of each artificial christmas tree is listed in it's product description page. For a full detailed specification of ALL the trees please have a look at our Product Specifications. This allows you to compare ALL aspects of ALL the trees much more efficiently.
Q: How do I assemble the artificial christmas tree? Is it hard to put up / fit together? What is the center pole like? How many parts does it come in?
A: The trees are very easy to assemble. They come in colour co-ordinated, hook on branches with full assemnly instructions included. Please have a look at step by step guide How to Assemble for more information.
Payment
Q: What methods of payment do you accept?
A: We only accept Paypal as a payment method. Please Contact Us if you would like to pay by card.
Postage & Surcharges
Q: Can you do any better on the postage?
A: No, sorry we can not. Our postage cost covers the cost of our courier and the time and effort we spend in ensuring all our items are delivered fast & safe. unfortunately we can not give any discount on the cost of p&p.
Q: Which couriers / delivery service do you use?
A: Couriers we use:
- Royal Mail
- Parcelforce 48
- TNT
- Palletline
Q: Are your postage cost the same for all over UK? Do you have any surcharges?
A: There is a surcharge for posting to The Highlands, Islands of Scotland, Northern Ireland, Isle of Man and Isle of Scilly. Please look at Postage Charges for more details.
Q: Do you ship international?
A: No, sorry we do not ship international.
Q: Will I need to be at home when they deliver?
A: Yes for all larger items. All our couriers require a signature on delivery - please make sure there is someone at home to sign for the parcel. If there is no one at home, they will leave it at a neighbours house and post you a card to let you know.
Q: Can I collect this item from your premises?
A: Yes, please contact us to arrange a suitable time for collection.
Returns & Refunds
Q: What if I do not like the tree? Can I return it?
A: Buy with confidence as Regal Christmas Trees offer a 7 day no quibble money back gaurantee. If you do not like your tree or are not happy with it for any reason then we will arrange a collection to bring it back and issue a full refund as soon as the tree comes back.
All items need to be returned unused in the original packaging. Please email us via eBay mail or on regalchristmastrees@btconnect.com and we will get in touch regarding the return process.
With a 7 day no quibble money back gaurantee you can enjoy a wonderful, magical christmas with Regal Christmas Trees.
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