 |
| Q:I cannot find the item that i am looking for. will you custom made for me? |
|
| A:yes, we do. Please email me your special requirement . If you can attachment the picture, it will be perfect. We will try our best to help. |
| Q:If i am not happy with the product after i received the item ? |
|
| A:Your positive feedback is important to us as we take our commitment to customer satisfaction seriously. We want you to be 100% satisfied with your shopping experience from Redsilkpearl and we offer unparalleled customer service. We will automatically leave positive feedback upon posting your payment.
Please email us before l |
| Q:What is your return policy? |
|
| A:We accept return for refund for any reason within 30 days of your payment confirmation |
| Q:Do you combine shipping? |
|
| A:yes, we do combine shipping for items won within 10 days. |
| Q:When can I expect my order to arrive? |
|
| A:Our items is located in Hong kong, our domestic is 1 - 2 workings after payment confirmation. please kindly understand that jewellery processing are more difficult than other product in ebay.
you can expect you would receive the goods within 10 - 20 days whereever you are. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:please check our item listing page, as different item might have differnt postage and combine shipping rate. |
| Q:Do you ship internationally? |
|
| A:certainly, we ship our product to anywhere |
| Q:Can i ask for registered post |
|
| A:yes, you can but please inform us before payment, thus we can keep record of this. |
| Q:How many items i can combine in one order? |
|
| A:currenly we do not have limitation of number of item to combine in same order |
| Q:What payment option i could choose? |
|
| A:We only accept payment via paypal |
| Q:I am australia customer, are your holding australia bank account? |
|
| A:i am so sorry that we dont accept payment via bank deposit |
| Q:if i want to combine shipping, do i need to send payment first? |
|
| A:no, you can wait until all the auction you interested are ended and send a single payment. |
Basket
) 
