Addressing, Dispatching & Missing Items

Addressing
Please note that for PayPal payments we will only ship to the address registered with them. For card payments we will only ship to the cardholders address.

We consider it the customers responsibility to provide a correct and current address, we cannot accept any liability for missing items when this is not the case.

Please note that Recorded Delivery, Special Delivery, International Signed For and some other services will require a signature upon delivery.

We will always request a redelivery charge equal to the original p&p charge for item returned either due to an incorrect address or where the customer has not collected the item from the courier following a delivery attempt.

Dispatching
We always endeavour to dispatch within two working day where cleared payment is received before 20:00 UK time the evening before, frequently we are able to dispatch within a single day but this is not guaranteed. Working days are Monday to Friday - we do not dispatch at weekends or on UK Bank Holidays.

The carriers estimated delivery times are exactly that - they are not guarantees, they can be affected by such things as extreme weather, industrial action or seasonal workloads. We can use a guaranteed delivery service within the UK for most items and this can be quoted for upon request. For our regular services the following estimated delivery periods start from the day after the item is dispatched:

• UK 2-4 working days
• Europe 4-7 working days
• Worldwide 7-10 working days

Missing Items
Many items feared missing are often being held by the carrier following a failed delivery attempt. Although they are instructed to leave a card advising of this fact, this is not always the case and the cards can easily be discarded along with unwanted marketing mail. Please check with your local delivery office (not UK Post Office) to see i they are holding any items of mail for you.
 
Unfortunately items do sometimes go missing in the postal system. The carrier has posted the following timescales before they can accept an item is lost. We will be unable to refund or resend an item until this time period has elapsed:

• UK 15 working days
• Worldwide 25 working days

Where an item is accepted as lost in the post and a regular (ie not Recorded/Signed For) service was chosen by the customer, then we will refund the customer rather than resend the item. If the customer does require a redelivery attempt then we will only do so after a redelivery charge equal to the original p&p charge is paid.

In the case of a missing item and a subsequent claim against the carrier (by ourselves) it is normal for the carrier to contact the intended recipient for information and confirmation regarding the item and to help guard against fraudulent claims.