- For hygiene reasons the seller is unable to accept return of cuticle and nail nippers/scissors or equipment/accessories that have been used. Additionally, as a protective measure for all customers, returns of beauty products which have been opened will not be accepted. These restrictions are for the benefit of all of our customers and mean that orders will be placed with complete confidence, as all goods supplied are new, and direct from the manufacturer. When goods have been ordered in error or are not as expected, the Company may agree to their return if you have informed us within 7 working days of receiving your order.
- Items that may be lost or damaged in the post are normally insured, and we will fill out any necessary claim forms on your behalf and liaise with the correct postal service to achieve satisfactory outcome on your behalf. Please be aware that Royal Mail does not class orders as lost until it has been 15 working days since the order has been posted.
- In the event that this becomes necessary please be aware a refund will be made as soon as Royal mail payments have been cleared, that can take several week but we will endeavour to keep you informed of all developments as appropriate.