- Collection is not possible.
- Postage cost to UK mainland only, other areas please email us.
- If Recorded or Special Delivery service is not selected, we cannot be held responsible if the item does not get to you within the time specified.
- In normal circumstances we aim to ship the same day but please allow up to 3 working days.
- Please ensure you provide a telephone number in case there is difficulty with the transaction or delivery, we will not call you for any other reason.
- If Royal Mail returns the item(s) back to us as Not Called For, we will ask you for a re-delivery charge.
- In the event you do not want the item re-delivered the cost of posting the item will be deducted from the refund.
If the item is damaged in transit, please sign the carriers/Royal Mail’s note as ‘damaged’, please look out for mishandling - crushed boxes, flattened corners, etc.
We cannot be held responsible if you do not follow this.
NON RECEIVED ITEMS/ORDERS
- All claims for non-received items must be made within 28 days; all claims for non-received items after 28 days will not be accepted.
- Royal Mail do not class an item as being lost in the post until after 14 working days, this does not include Weekends or Bank Holidays.
- Refunds or replacements will not be made until after the 14 Working day period has elapsed.
- After the 14 working day period all claims for a refund or exchange will be submitted by us to Royal Mail for compensation of the lost post item/s.
You agree to co-operate with us fully in the event of a loss/damage claim.