If you would like to buy multiple items to save yourself postage costs then please take time to read our multiple purchases page for more info.
We accept Paypal, credit and debit cards, personal cheques and postal orders as payment methods.
Uk Postage will be made by Royal Mail Packetpost or for heavier orders, DHL.
First class post is 1 - 2 working days delivery from dispatch DHL is 2 - 4 working days delivery from dispatch These expected delivery times are not 100% guaranteed, but in 95% of cases you will receive your package within this time frame.
We post sundries Worldwide. European postage is made by Royal Mail Airmail, delivery estimate is within 3 working days of dispatch. Worldwide postage is made by Royal Mail airmail, delivery estimate is within 5 working days of dispatch. These expected delivery times are not 100% guaranteed, but in 95% of cases you will receive your package within this time frame.
If you would like a guaranteed Uk next day delivery or recorded delivery, please contact us before purchasing so we can advise you of the extra charges.
If you have paid by Paypal,we will only post to your paypal registered address. This protects both you, the buyer, and us, the seller. There are no exceptions to this rule. If you are out at the time of the delivery Royal Mail will put a delivery card into your postbox telling you to collect from their local GPO. I'm afraid that we have no control over this and cannot respond to instructions such as 'Please leave in the greenhouse if out' or 'Please do not leave with neighbours'!
If we receive payment by 12pm* then your package will be despatched the same day - if payment is received after 12pm then the package will be despatched next working day. Either way our handling time is one working day or less. We dispatch every day of the week* apart from Saturdays and Sundays.
If paying by cheque or postal order, please make payable to 'Rays Florist Ltd' and send to: Rays Florist Ltd, 151, Ash Hill road, Ash, Aldershot, Hampshire. GU12 5DW
If you wish to pay by credit or debit card, then telephone us free within the hours of 10am - 4pm, Monday to Friday on 0800 0372025. If calling from outside the Uk, please call us on (44)1252 311966. We will only respond to messages sent through eBay Monday - Friday.
If you wish to send us a message at the time of your order, or at any time, then please use the eBay message system. We do not always have time to read the messages on the many paypal payment notification emails we receive.
We allow you 7 days to pay for your purchase. If you haven't paid after 7 days then a reminder will be sent. If you do not contact us to say that the payment has been dispatched then we will open an 'Unpaid item dispute' after 10 days. Unless you are serious about buying from us please do not bid. Negative feedback will always be left for non paying bidders.
If you would like to purchase something that isn't listed then please contact us by either going to our feedback page and clicking 'Contact seller' or from any product page and clicking 'Ask seller a question' . We will endeavour to source the product and supply it for you.
If you would like to buy multiple items to save yourself postage costs then please visit our 'Multiple Purchases' page for more information. Delivery is FREE on orders £60 and above.
All Rays florist sundries are packed and dispatched with all due care and attention, using protective packaging products, bubble wrap and all packages are clearly marked 'fragile' (if applicable) - this is to ensure a damage free delivery and why P&P charges on smaller, lighter items may seem slightly higher.....we do this for your ease of mind !!
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