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| Q:What is your return policy? |
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| A:Buyers must let me know as soon as possible if there are any problems If I have listed an item incorrectly ie missed any damage or given an incorrect date then I will refund you in full If your item has been damaged in transit please send me a photograph of the damage and also details I will then proceed with a claim assuming item is insured |
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| Q:Do you combine shipping? |
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| A:Yes I always will combine shipping if you can leave paying for 24 hours this will give me time to calculate the costs for the items to be boxed and packed together |
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| Q:When can I expect my order to arrive? |
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| A:Uk postage first class usually 3-4 days at most uk parcel post can take up to 5 days at most airmail can take 5-8 working days sometimes less/more the less expensive surface option can take up to eight weeks and in some areas eleven weeks has been known again mostly less |
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| Q:How much is the Shipping and Handling Charge? |
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| A:I will always offer special delivery or recorded delivery Uk or International Signed for Airsure on most items please email me if required all other shipping and handling costs are on the listing whilst some offer insurance others do not I do advise buyers to pay extra for insurance where possible although I always have a Royal Mail Receipt |
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| Q:Do you ship internationally? |
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| A:yes i always ship internationally |
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| Q:How are Fragile items Packed? |
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| A:All Fragile items are bubblewrapped Pellets are used and they are boxed I do pack to the very best I can |
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| Q:What if I have changed my mind about my item and want to return it |
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| A:If you are unhappy for this reason then I will accept the item back as long as in same condition as sent to you but will need to deduct a handling fee 15% or £5 minimum also all postage costs are deducted |
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