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Frequently Asked Questions For eBay |
This List will hopefully answer many questions that you may have. If the answer to your question is not available here please contact us by clicking here.
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What to do after the auction |
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I've missed the auction is the item still available? |
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What are your accepted payment methods? |
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Will you combine multiple items to reduce delivery costs? |
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Can I collect the item? |
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Do you accept Paypal? |
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When will my item be delivered? |
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Are the items you sell brand new? |
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Will you supply out side of the UK? |
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Do your items come with warranty? |
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Are you VAT registered? |
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How do I contact you? |
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Terms and conditions of sale? |
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What is your feed back policy? |
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I would like to know more about you? |
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My product does not work or has stopped working? |
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» What to do after the auction |
Once the auction has ended, we will send you an invoice via e-mail which will contain payment instructions for you purchase.
When paying for the item please have ready the following information:-
- Auction Number
- eBay User ID
- Payment details (when phoning with card details)
- Delivery Address
- Contact telephone number
Accepted payment methods can be seen by
clicking here.
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» What are your accepted payment methods? |
We accept Visa, MasterCard, Switch, Solo and Visa Electron over the phone We can also except payment with PayPal . For further payment information please
click here
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» Can I collect the item? |
We are a retail shop located in Picket Piece,Andover, Hampshire. If you are local you are more than welcome to collect, however to avoid disappointment we do ask the you contact us first so that we can make sure the item is in stock ready for you to collect. For more information as to our location and how to contact us please
click here.
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» When will my item be delivered? |
Assuming that your item is in stock it should
be despatched within 48 hours of payment . We send most items via courier
and items will normally be with you within 48 hours.If the item is not in stock you
should receive it within 7 working days. If it is going to take longer we will contact
you
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» Will you supply out side of the UK? |
Yes we can supply outside the uk you will need to contact us
for delivery charges |
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» Are you VAT registered? |
Yes we are VAT registered, our VAT number will be printed on any invoice sent from ourselves.
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» Terms and conditions of sale? |
Our terms and conditions can be found in out shop policies page. Please
click here to jump to our terms and conditions. If you have any questions in regard to our terms and conditions please don't hesitate to
contact us.
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» I would like to know more about you? |
If you have further questions that the
shop policy page and the
about us page can't answer then please
contact us we are always more than welcome to answer any questions that you may have. We stock and can get hold of a vast range of products, so if you can't find what your looking for give us a call we hopefully should be able to get it for you
.If not hopefully we can point you in the right direction.
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» I've missed the auction is the item still available? |
We usually will re-list any items that did not
sell.
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» Will you combine multiple items to reduce delivery costs? |
Yes, usually we can combine items to reduce delivery costs. However there maybe reasons from time to time when we cannot offer this service, for example the weight of the products, or some of our products
are drop shipped and go direct from our suppliers straight to your door.
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» Do you accept Paypal? |
Yes we do accept Paypal
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» Are the items you sell brand new? |
As a rule we do not sell second handed, graded, or grey import items and to this date have not done so. However should this ever arise the item would be clearly marked as to why it is not brand new stock from supplier.
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» Do your items come with warranty? |
Yes every brand new item will come with a full UK manufactures warranty from the date of purchase. Should an item not come with a full warranty the item will be clearly marked as to why and what warranty if any it comes with the item. It should be strongly noted at this point we DO NOT get in evolved with grey imports or graded stock, every brand new item that is available from ourselves has come into the UK from authorised UK distributors and will carry a full UK warranty accordingly from date of purchase.
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» How do I contact you? |
When can be contacted by phone, fax, e-mail, post or in person. Contact details can be found by
clicking here.
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» What is your feed back policy? |
We will give positive feedback on receipt of
payment. If you as a buyer are considering leaving us negative feedback .Please
contact us first so we can resolve your issue. |
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» My product does not work or has stopped working? |
First and fore most don't worry our service does not stop once you are received you goods. If a problem should arise please
contact us,
we will then be able to advise you as how best to resolve the problem. I |
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