Store Polices   RC NITRO HOBBIES is dedicated to making your visit on our site as enjoyable and informative as possible. Please refer to the menus below for information about our newsletter, our Customer Service hours, online ordering, and our products. If you are unable to find the information for which you are searching, please contact us through eBay. Thank you for your patronage!

CUSTOMER SERVICE
Monday through Thursday 9 AM to 5 PM, Firday 9 AM to 2 PM, Pacific Time.

We love to hear from our customers! We're happy to answer any questions that you have about our products. So if you have any questions or concerns, please contact us through the eBay email forwarding system.

SHIPPING

• Handling Time
• Shipping and Handling Charges
• Prompt Delivery
• Insurance
• Canada and International Orders

HANDLING TIME
Orders are processed on a daily basis, Monday through Friday. Orders placed after 2 PM Pacific Time will be processed the following business day. For example, orders placed after 2 PM on Friday will be processed on Monday and ship on Tuesday. If you have any questions regarding this procedure please contact us through the eBay.

Back to Top

SHIPPING AND HANDLING CHARGES
Shipping and handling charges may vary so please refer to the item description page.

We offer a combined shipping discount! All we ask is for you to please wait for an invoice with an updated total before submitting payment.

Back to Top

PROMPT DELIVERY
We make every effort to ship items the next business day (we do not ship on Saturday or Sunday). To avoid delays, please ensure that you mailing address is updated with PayPal before making payment.

After your package has shipped, we will email your tracking number to your eBay registered email address. Copy and paste your tracking number from the email into the UPS tracking form or the USPS tracking form to view the expected delivery date of your package.

Back to Top

INSURANCE
We offer free shipping insurance for all shipments!

Back to Top

INTERNATIONAL ORDERS
We offer international shipping to most countries at this time.

Back to Top

PAYMENT
The only acceptable payment method at this time is PayPal.

Please submit payment within 7 days of receiving invoice.

Back to Top

RETURNS & EXCHANGES
We are committed to offering you the very best craftsmanship, quality, and service. If you are not satisfied with any item, you may return it in new condition within 7 days for an exchange.

If we made an error on your order or if an item is defective, we will gladly take care of it for you.

Questions about exchanges and returns? Please contact us through eBay.

Back to Top

FEEDBACK
We strive to be a 5 star seller. Your feedback is critical to my success on eBay. I ask that you leave me a Positive feedback with all 5 star ratings, so that I can be set apart from my competition on eBay.

If you feel that you cannot leave a Positive comment with all 5 stars, please do not hesitate to contact us for any reason. We want to ensure you are another satisfied customer!

Back to Top