If in the unlikely event you receive your fish dead on arrival DOA you need to let us know by email within one hour of receiving your parcel.
This needs to be supported by a picture of the dead fish in its UNOPENED bag as received. This should be emailed to sales@rareaquatics.co.uk
Following this you will receive a full refund for your fish EXCLUDING any P&P costs.
Our standard fish delivery D.O.A policy is in place to protect the interests of you our customer and ourselves Rare Aquatics.
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