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**News Flash: Due to the festive period. There may be a delay in delivery times with your recent purchases. We are working hard over Christmas to prevent this, but sadly Royal Mail have received a high increase in deliveries, which has caused delays throughout the postal network. Please be patient. We wish you all a Merry Christmas, and are here to help.**



FAQ

Q: How long does it take for an E-Cheque to clear?

A:

An eCheque can take up to 9 days to clear. Your order will not be processed until the funds have cleared.

Q: How many Spark plugs will I receive?

A:

This information will be clearly stated in the listing, if you are unsure please contact us prior to purchasing and we will be more than happy to let you know and sort any problems you have.

Q: Will these spark plugs fit my vehicle?

A:

Please follow the link below to determine the correct plugs for your vehicle. NGK Part Finder after entering your vehicle details you will be given a 4 digit stock code, (3521 for example). Please contact us with the stock number and quantity required, we will then let you know if we have the plugs you require.

Q: How do I know which NGK Iridium spark plug I require?

A:

Please contact us with the original part number (B9ES for example). We will then link you to a suitable Iridium upgrade if we stock it.

Q: I have only received part of my order?

A:

If you have ordered more than one item from us, it is possible they may have been shipped separately. So we ask that you please be patience if the order doesn’t come as one. If the entire order has not arrived within 7 working days, please let us know.

Q: What payment methods do you accept?

A:

We accept the following payment methods: -PayPal -Postal Order -Bank Transfer (HSBC) -Credit/Debit Card

Q: Will these LED bulbs cause an error to show on my dash?

A:

If the vehicle has a Canbus (bulb failure system) then the LED bulbs may require resistors installing, we can supply these free of charge with your order, please leave a note in the eBay checkout notes for us to include these with your order. (Please note resistors cannot be used with interior/dashboard LED's)

Q: How do I pay by Debit/Credit card?

A:

Please be aware that the items on eBay, allow an hour for the order to show on our system.

Q: How do I pay by Bank Transfer?

A:

Please contact us via the eBay messaging service for more information on how to pay via bank transfer.

Q: How do I pay via Postal Order?

A:

Please contact us via the eBay messaging service for more information on how to pay via postal order.

Q: How do I receive a postage discount on multiple purchases?

A:

Please commit to buy on all required items before completing the eBay checkout. When you have reached the checkout stage the postage discount should be applied. If, for any reason it has not been applied, please 'Request total from seller' and we would be happy to send you a revised invoice.

Q: How long do I have to return an item?

A:

You have 14 working days to return the item in its original packaging. Please contact our friendly customer service team to authorise the return.

Q: What is the returns procedure?

A:

Please contact our Customer Support Team, they will then be able to authorise the return. Or click onto our ‘delivery and returns page.

Q: Will you refund my P&P charges?

A:

Returns postage fees are at the discretion of our customer support team, please contact them for more information.

Q: When can I expect my order to arrive?

A:

All items are sent via Royal Mail 2nd class standard unless otherwise stated in the listing. Delivery is estimated to be made within 2-4 working days, please allow a minimum of 7 working days for the item(s) to arrive. We ask everyone to wait 14 working days to receive any European orders. Remember weekends and bank holidays are not classed as working days.

Q: When can I expect a reply to my Question?

A:

Our aim is to respond to all questions within 24 hours via EBay Messages.

Q: Will these wipers fit my car?

A:

If you are unsure the blades you are looking at will be suitable please contact us with the following information: 1) Vehicle Make & Model 2) Vehicle Month/Year We will then let you know If we stock the blades you require.

Q: Will these bulbs fit my car?

A:

Please refer to the original handbook provided with the vehicle, this should have the bulb fitment information. Alternatively please contact us for any further assistance.

Q: How much is the Shipping and Handling Charge?

A:

Shipping and Handling charges are clearly stated on each listing for UK, Europe and International. You pay the most expensive item and then each additional item is charged at the reduced postage rate.

Q. Can I use a stick-on mirror glass if I have lost my old mirror glass?

A:

Not usually - The stick-on mirror glass will stick solidly to any flat surface. Usually the 'receiving back plate' in the main mirror is not flat and is sticking out. In this situation you will not be able to stick the mirror glass in unless you make a flat surface (e.g. by using plastic filler), but this is not advised.