Bread Crumb Link
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  • Frequently Asked Questions
Frequently Asked Questions
 Q: Can I collect this item?
  A: Sorry, we do not have the facilities for buyers to collect items. Postage only. Thank you.
 Q: What if my item does not arrive?
  A: Most U.K orders arrive within 48 hours, but please leave upto 5 working days before contacting us. Please note Royal Mail do not class a UK item as 'lost' until 15 days have passed. Overseas delivery time varies from 5 to 21 working days. If your item has not arrived within this period of time, please contact us and we will try to trace your item.
 Q: When can I expect my order to arrive?
  A: We post 99% of orders within 24 hours via Royal Mail First Class post or Royal Mail Airmail if overseas. Most U.K orders arrive within 48 hours, but please leave upto 5 working days. Overseas delivery time varies from 5 to 21 working days.
 Q: What is your returns policy?
  A: If you find an item doesn't fit or simply 'isn't right' for you, then you may return the item via Recorded Delivery only within 14 days of purchase. We will then exchange or refund (minus p&p charges)if the item is unworn and is still in brand new condition. Please make sure you message us BEFORE returning an item so we can give you futher details
 Q: Could you leave me feedback?
  A: Once positive feedback is left for us, we immediately leave positive feedback for you via our automated system, which leaves like for like feedback.
 Q: What if i am unhappy with my item?
  A: Please contact us BEFORE leaving feedback, we will do our best to correct any problems you may have. The best and quickest way to contact us is through eBay and NOT through our email address.