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Royal Mail - Daily Operational Customer Statement
Covering the 24 hour period to 08:00 on Friday 24th June and any anticipated service issues
The following update was issued by Royal Mail Customer Service at 09:00 on Thursday 9th June.
Operational general synopsis
Our UK and International networks operated well yesterday and overnight. There were
some service affecting incidents and details are shown below.
Mails network & distribution
Air – Almost all of our air network operated as scheduled and to time, however one of our
flights from Belfast to East Midlands Airport and returning to Belfast, was unable to operate
due to technical issues with the aircraft. We were able to accommodate most mail on
alternative services however it is possible that a small amount of mail posted yesterday in
Northern Ireland and due for delivery today in Scotland, Northern England, the Midlands,
Wales and South West England as may some mail travelling from those parts of the UK to
Northern Ireland.
Rail – All of our rail services operated as scheduled and to time.
Road – Almost all of our road services ran as scheduled with no major issues reported.
Distribution & vehicle centres – All of our Distribution and Vehicle Centres operated well
yesterday and last night.
Collections
Normal collections were made in almost all parts of the UK yesterday. Collections should be made
from Post Offices ®, customers & posting boxes in all parts of the country today.
Deliveries
Normal deliveries should have been made in almost all parts of the country yesterday;
we expect to make normal deliveries in all parts of the UK today.
Local Public Holiday in Scotland
On Friday 10 June, Hawick Delivery Office will be closed for a local holiday. No
deliveries or collections will take place in the TD9 postcode area that day. Normal
services will resume on Saturday 11 June.
Mail Centre processing
Almost all of our mail processing centres operated normally yesterday and overnight. However,
there was a technical issue at our Teesside Mail Centre which may have caused some delay
to a small amount of outward mail posted yesterday in TS postcodes for delivery in other
parts of the country.
For information about issues affecting mail services in your region, please go to our
service update pages at: www.royalmail.com/serviceupdates.
Operational modernisation
You can find more details about our Operational Modernisation Programme by going to:
www.royalmail.com/modernisation .
International mail services
Peru
A postal strike has been affecting postal services in Peru since 24th May. This has resulted in the
suspension of all postal services within the country.
Canada
Canada Post has provided updates on the recent strike action affecting local services in some
areas. Services in Montreal, Moncton, New Brunswick and Victoria, British Columbia have now
returned to normal however action is taking place in Edmonton and Calgary. Mail is being
forwarded as normal to Canada for acceptance there.
South America and Falkland Islands
Due to a volcanic eruption in Chile some delays may be expected to mail deliveries in the region.
This has also affected the delivery of mail to the Falklands including BFPO mail.
Greece
Hellenic Post employees are holding a 24-hour strike today Thursday 9th of June. This action will
affect both mail collection and delivery within the country.
Customers can access the most up to date information on all incidents affecting
international mail services, including the additional security restrictions for items posted
to the USA at: www.royalmail.com/internationalupdates. | 
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