Shop with Confidence
Returns, Exchanges & Refunds
We are happy to accept returns of items purchased within 14 days of receipt, provided items are returned unused and in re-saleable condition, i.e. in the condition they were sent out in, with all labels attached, and properly packaged. The buyer will be responsible for the cost of returning the item unless the item is faulty or has been sent incorrectly.
Ebay Return Item Request
If for any reason you wish to return an item for a refund please request a return through the resolution centre in Ebay. A returns process will be opened to enable us to monitor the process and allow updates to both us and yourself via Ebay messages. We will accept return of the product and you can then return the item. Your refund will be processed on receipt of the item. The return request will then be closed and Ebay will notify you. It is in your own interest to obtain proof of postage.
Incorrect Size Ordered
If you are returning an item for an exchange because you have ordered the wrong size, we will refund your payment on receipt of the item and send an invoice for the new item through Paypal. We will give information in the listing if the item is considered to be anything other than average fitting. We will also give as much information on size as possible and if you need more information you can message us.
If you are returning an item for a refund because you have ordered the incorrect size and a replacement item is not available, or you have just changed your mind about the item, we will still refund the cost of the item.
We don't purchase items as seconds and we check all of items carefully when packing but occasionally a faulty item may slip through. If your item is faulty you can choose to have an exchange of a refund. For items found to be damaged, faulty or sent incorrectly we will either send a prepaid bag or label to return the item or refund the cost of returning the item to us by second class post. We will only refund the cost of postage at the rate that it cost to send the item out to you, we will only refund the standard postage costs and not additional optional extras such as recorded delivery, next day delivery etc. However, you are advised to get proof of posting from the post office which is free.
Items not received, Lost in Post
We always obtain proof of posting. Royal Mail consider an items to be lost in the post, or undelivered, if they are still undelivered 15 working days (excluding Saturday & Sunday) after the day of posting for Domestic Mail, and 25 working days for European Mail. If you haven't received your item after 10 working days (2 weeks) please message us and let us know so that we can monitor the situation. If, after the period stipulated by Royal Mail your item still hasn't arrived we will refund you entire payment, or send a replacement, if you prefer and we have one in stock. In most circumstances we will not refund or replace an item before the period stipulated by Royal Mail, as it is quite possible that the item will still be delivered and we would be unable to claim for the item. If your item is lost, we don't expect you to chase it up, or claim from the post office, we will take care of everything. If you are in a hurry for your item delayed in the post and have a deadline by which you need it, we will always work with you to try to find the best solution.
Refunds will be processed on return of items and will only be made through the PayPal account which was used to pay for the item. If the item was paid for by any other means refund will be made by cheque.
For all returns the return address will be available in the resolution centre in Ebay when you open a return request.
Thank you for reading our returns policy