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| |  | | Refunds and Returns -
30 Day money back guarantee for Mobile Phones and
14 Day money back guarantee for Devices
Purple Gossip operates a 30 working day guarantee period for Mobile Phones and 14 days for Devices. Any goods that are deemed to be faulty within these guarantee time periods will need to be returned to Purple Gossip at the customers cost. A full refund or exchange including cost of posting the item/s shall be credited to the customer.
Similarly, goods that are deemed unsuitable (within the first 7 days after delivery) will need to be returned to Purple Gossip at the customers cost. A full refund or exchange including cost of posting the item/s shall be credited to the customer. Any items that the customer deems to be unsuitable after the initial 7 days will still need to be returned at the customers cost. A full refund (for goods only) or an exchange can be offered, although the cost of returning the item will not be credited.
When returning the goods over £15 in value, we advise you to insure against loss or damage in transit. Credit will not be given for goods that are subsequently lost or damaged. The cost for the service to return items is minimal and is payable at the Post Office Counter at the time of posting.
If the goods are faulty or damaged on arrival, then a credit will be given for the return of the package - subject to product inspection. The responsibility & cost of returning the goods to Purple Gossip lies with the customer.
Items should be returned in the exact condition they were received with all original packaging, contents, instructions and inserts.
Purple Gossip will not refund faulty goods that have been damaged through misuse.
Faults found after unlocking of mobile phones yourself or by using another provider will not be the responsibility of Purple Gossip and will not be replaced or refunded.
Purple Gossip will not refund any costs for any unlocking services provided by another company under any circumstances.
Any returns should be sent to the address below;
Purple Gossip, PO BOX 214, Boston PE21 1DH
When returning the goods please include the order receipt and write on it "please refund" and the reason for the return. |
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