Delivery & Returns

DELIVERY:

Goods are usually dispatched within 24 hours of receiving payment. Quality, secure packaging is always used [please see my feedback]

Postage Discounts

Since the introduction of the UK Large Letter/Packets system it is impossible to accurately predict postal charges on multiple/different items. A discount is automatically applied at checkout, but if you are purchasing multiple items then request an invoice which will allow me to apply the maximum discount. Should you be bidding on other items finishing within 5 days please email to advise me of this, let me know when you have finished bidding and I'll send you a combination invoice. In order to receive the maximum discount please wait until a combination invoice is sent this
will include the discount, do not pay separately as you lose the discount.


RETURNS & REFUNDS:

Damaged goods

If the customer receives damaged goods (damage through transport / manufacturing errors / missing parts etc.) he has the right to receive substitution without further costs. Damages have to be reported in written form or electronically (via e-mail) with images (where possible)within 3 working days. If the customer fails to do so he may invalidate his claim.

Right of return

The customer has the right to return goods within 14 days of receipt
Informing us by email or phone is sufficient to protect your time warranty. The right of return is with the exception of the following articles: custom-made products, special offers , special orders and price-reduced leftovers on stock.

Return transport

The customer is liable for the return transport costs unless the goods are proven to be faulty (see the above)The customer must liaise directly with us to organise this
Arbitrary return transport by the self-importer as well as refusal to accept goods on delivery is also charged to the customer. The cheapest way of transporting will be chosen