Frequently Asked Questions

1. How long does it take you to process my order and get it ready to despatch from your warehouse?


ORDER PROCESSING & PACKING TIME
We will normally despatch your order within a maximum of 3 working days
(usually less) after receiving your cleared payment, but always as soon as we can.
Please check the table below for the USUAL delivery time to your destination.

OUR HOURS OF BUSINESS
We are based in the UK with office hours 9 am to 12 mid-day on Tuesdays, Wednesdays,
Thursdays & Fridays. We are closed on Saturdays, Sundays & Mondays. 
So Please allow for this in your expectation of the time needed to processand despatch
your order and you receiving it or for an answer to any questions you may ask us. Any orders
received after 2pm UK time on any Thursday will be processed on the Friday and despatched on
Tuesday or Wednesday of the following week.
We value your custom and will always process and despatch your order at our earliest
opportunity.

2. How long after it is despatched from your warehouse does it take to be delivered to me?


USUAL POSTAL DELIVERY TIMES (pre Christmas will be longer)
U.K. within Mainland: 1 - 2 working days U.K.
Outside Mainland UK: 2 - 3 working days
Europe: 4 - 5 working days
USA & Canada 6 - 8 working days
Rest of the World 8 - 10 working days

3. What happens if my order is lost or damaged on it`s way to me?


LOST ORDERS
Please remember parcels can sometimes go astray and can take up to
3 weeks (15 working days) to arrive within the UK and 4 weeks ( 20 working days)
within Europe and 5 weeks ( 25 working days ) outside the UK before the Post Office
will declare the parcel lost and do a search within their system. After waiting this time
the Post office will pay us the value of the order and we will send a replacement to you.

ORDER DAMAGED ON ARRIVAL
If your order is damaged on arrival please notify us immediately. We have to advise
the carrier within 3 working days of the order`s delivery to you for us to claim damages
from the carrier. We will then send you a replacement.

4. What happens if I receive my order and I am not happy with it?


MONEY BACK GUARANTEE
If - for any reason - you change your mind about your product/s when you receive
them and wish to return them our Money Back Guarantee means we will refund
you the full cost of the item/s in your order (excluding our original Post &
Packing charges). You need to notify us that you wish to return the item/s within
7 days of receiving your order and then just pack it/them up (in the original
condition/unused) and return it to arrive back to us within 28 days of receiving your order.
You do need to pay the costs of returning the unwanted items to us. You also have the
responsibility for any loss or damage while in transit back to us. We recommend that
you use a secure and trackable service that most Post Offices provide. Please first
Contact Us to advise the return plan so we can expect it.

5. Can you deliver to APO or BSPO addresses etc around the World?

Most of the time - Yes! And if there is a problem we will notify you.

6. If a product is not in stock how long do I have to wait to receive it?

If we do not have stock we will advise you the waiting time and if it is too long for you
we will refund you any money paid in full.

7. Can I visit your warehouse to pick up my order and/or see all your products?

Yes you can but we have a showroom only so need to make an appointment

8. Do you send confirmation emails?

Yes - eBay does - one to advise receipt of your order and one to advise despatch!

9. What forms of payment do you accept?

We only accept PayPal but you can pay through PayPal with any of the major
credit cards.

10. What currencies do you accept?

All currencies are converted through the eBay/PayPal system to
UK pounds - the conversion rate is decided by them!

11. Are your Pub Signs suitable for outdoors?

All our stock signs made either with print on wood, print on fomex board or printing
on metal will deteriorate in time in outside weather conditions. We do make exterior
(weather proof) signs with all of our pub sign images for pubs and outdoor home bar
pub sheds & patios etc. Prices vary according to size and a single sided or double
sided versions. We cannot offer this service through eBay so please email
peter@pubworldmemorabilia.com for further information.

12. Are your signs printed on both sides?

No - all our signs are printed one side only - for special double sided signs
email for details peter@pubworldmemorabilia.com

13. Can you personalise your pub signs?

Yes - we can and regularly do. Please email peter@pubworldmemorabilia.com for details.

14. Can you make Custom Signs with my own design?

Yes we can but only if you can give us finished artwork and the cost will depend on
what you require. We do not create your original artwork but can usually convert yours
to our system. Please email peter@pubworldmemorabilia.com for details.

15. I wish to place an order for a large quantity of items. Can I get a discount?

Yes but only if your order is over £250 in value because our prices are kept low anyway
and eBay commission/ charges are high. Please email peter@pubworldmemorabilia.com
with what you plan to order and where you want it delivered etc.

Thanks for visiting! If we have not answered your question please Contact Us.