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  • Terms and Conditions

PROVISUALS – TERMS AND CONDITIONS OF PURCHASE

By bidding your are agreeing to these terms

Definitions:

 

 

Quality of goods:

 

 

 

 

 

Price:

 

Terms of payment:

 

Severability:

 

 

Delivery arrangements:

 

 

 

 

Loss or damage in transit:

 

 

 

 

Disputes Acceptance of goods:

 

 

 

 

 

 

 

 

 

 

Warranties & Liability:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

DISTANCE SELLING

 

HOW DO I PAY?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WHAT NEXT?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The ‘seller’ is Provisuals.  The ‘buyer’ is the customer who has won the bid or bought the item.

 

The ‘seller’ is an auctioneer of surplus stocks and therefore quantities are limited.  The quality of goods is described in the item description.  The ‘seller’ will not refund or discount for any imperfections that formed part of the items description available to the ‘buyer’. If an item is found to be missing parts or not as described we cannot supply the parts or offer replacements. We can only provide a refund once the buyer has returned the item.

 

The price is that at the end of the bidding or the ‘buy it now’ price.

 

Payments must be received in full within 48 HRS of the auction ending.

 

Any items not paid for within 3 working days remain the property of the ‘seller’ who is entitled to re-list the item and  a 10% re-listing & admin fee from the ‘buyer’.

                                                    

Goods requiring delivery will require delivery payment and will be despatched within 2 working days of cleared payment being received. Collections: We are normally available for collections MON, TUES, THURS, FRID 11-3pm. We cannot guarantee this every week and may be unavailable during some periods, we will always try to publish time off on our Shop. We do not pay compensation for petrol, wasted travel etc. We cannot individually email everyone when we are not available. 

 

The ‘seller’ employs the services provided by Royal Mail and contracted couriers and are not responsible for the non delivery of any items.  The option of transit insurance is available to the ‘buyer’ and is detailed on each individual auction.  Where insurance is not taken out by the ‘buyer’, the ‘seller’ is not liable to refund or replace the item purchased.

 

 

Any disputes on the part of the ‘buyer’ must be raised with the ‘seller’ within 7 working days of despatch.  Transit costs for any items which are returned to the ‘seller’ must be paid for in full by the ‘buyer’.  If an item has parts missing or is not as described we cannot supply the missing parts only a refund. Remember between two of us we deal with hundreds and hundreds of different products that vary tremendously. Any poor feedback received from the ‘buyer’ which is deemed to be unreasonable by the seller and without reasonable attempt to make contact  can be reciprocated in a manner befitting of the transaction, deemed reasonable by the seller. Or if the buyer is asking us for something which has been beyond our control or that we cannot supply. We do not compensate anyone if they have had to travel and we cannot supply the goods on arrival.

 

 

Any goods received and held by the ‘buyer’ for more than 7 days after their despatch will be taken as acceptance of the goods and no disputes can then be raised with the ‘seller’.

 

The ‘seller’ provides 14 days for the ‘buyer’ to raise any disputes.  After this the manufacturers warranty may apply and it is the ‘buyers’ responsibility to seek appropriate cover.  The ‘seller’ is not liable for any faults that were not included in the items description at the time of sale or faults that develop after 14 days of the items receipt.

This policy overrides any warranty detailed in the specifics of an auction description, such as 30 days or manufacturers warranty 3 years.

 

If an item has parts missing or is not as described we cannot supply the missing parts only a refund.

 

Distance Selling laws seems to exempt Auctions but not Buy it nows.

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38102.html

 

 

The ‘seller’ reserves the right to block a ‘buyer’ prior to their taking part in a bid without explanation. 

  

ADDITIONAL INFORMATION

 

 

EITHER:- CLICK ON THE "PAY NOW" BUTTON AND AND FOLLOW THE INSTRUCTIONS TO PAY WITH PAYPAL.

OR:- SELECT "Other accepted payments methods"

OTHER PAYMENT METHODS:-
NOCHEX-CHEQUES-BANK TRANSFER-CASH ON COLLECTION
DEBIT CARDS

 

CHEQUES PAYABLE TO:-

PROSOFT SYSTEMS
BLUEPRINT COMMERCIAL CENTRE
IMPERIAL WAY
WATFORD
HERTS, WD24 4JD

0871 2002230

IN ALL CASES YOU WILL RECEIVE AN EMAIL WHEN PAYMENT HAS BEEN RECEIVED

PAYPAL/NOCHEX:- IF PAYING BY PAYPAL OR NOCHEX , ITEMS ARE NORMALLY DESPATCHED ON THAT BUSINESS DAY (cut-off 1PM)

CHEQUES:- ALL ITEMS ARE DESPATCHED 5  DAYS AFTER RECEIPT.

BANK TRANSFER:- ALL ITEMS ARE DESPATCHED UPON RECEIPT OF CLEARED FUNDS (upto 3 days with some banks)

CASH ON COLLECTION:- COLLECTIONS ARE NORMALLY MON, TUES, THURS, FRID BETWEEN 11PM & 3PM NOT ON WEDNESDAY, WEEKENDS. WE WILL ALWAYS PUBLISH DAYS OFF ON OUR EBAY SHOPS. BUT AS A SMALL BUSINESS OF 2-3 PEOPLE IT IS POSSIBLE THAT ILLNESS CAN PREVENT US FROM BEING HERE. WE WILL NOT PROVIDE PETROL COMPENSATION, OR INDIVUALLY EMAIL EVERYONE SHOULD WE NOT BE AVAILABLE.

IF YOU ARE COLLECTING FROM US. PLEASE USE WWW.MULTIMAP.CO.UK TO LOCATE US VIA OUR POSTCODE WD24 4JD.
PLEASE DO NOT PHONE US FOR DIRECTIONS UNLESS YOU ARE SPECIFICALLY IN OUR INDUSTRIAL ESTATE AND CANNOT LOCATE THE BUILDING. BLUEPRINT COMMERCIAL CENTRE IS DOWN ONE END NEAR
BALMORAL ROAD - WITH LARGE FIR TREES IN THE CAR PARK.

PLEASE NOTE: IF PAYMENT HAS NOT BEEN RECEIVED WITHIN 3 DAYS FROM CLOSE OF AUCTION, ITEMS WILL BE RELISTED, EBAY NON-PAYMENT PROCEDURE WILL BE FOLLOWED AND NEGATIVE FEEDBACK MAY FOLLOW

FEES

NO ADDITIONAL FEES FOR ANY PAYMENTS

VAT IS INCLUDED IN ALL FINAL PRICES
SHIPPING TO AREAS OTHER THAN ENGLAND, WALES AND SOUTHERN SCOTLAND COSTS MORE AS IT IS SENT BY A DIFFERENT COURIER.
A 10% HANDLING AND RELISTING FEE MAY BE CHARGED IF ITEMS ARE RETURNED WITHOUT PRIOR AUTHORISATION.

DELIVERY

**WE SHIP TO THE MAINLAND ENGLAND, WALES & SOUTHERN SCOTLAND ONLY** UNLESS SPECIFIED AS COLLECTION ONLY ON THE AUCTION WHICH IS STRICT!

OUR SHIPPING COSTS ARE BASED ON MAINLAND ENGLAND, WALES AND SOUTHERN SCOTLAND ONLY. DELIVERY TO OTHER UK AREAS GOES BY PARCELFORCE OR STANDARD PARCELS OVER 1.5KG AND SO CONTACT US BEFORE BIDDING FOR A DELIVERY ESTIMATE.  FOR EXAMPLE OUR COURIERS CHARGE US £30 TO DELIVER TO THE ISLE OF WIGHT OR NORTHERN IRELAND.

FOR ITEMS UNDER 1.5 KG (DISKS ETC) THEY WILL NORMALLY GO BY ROYAL MAIL 1ST CLASS - PLEASE ADD £1 FOR INSURANCE UNDER SELLER DISCOUNTS ADDITIONS. REFUNDS CANNOT BE GIVEN UNLESS INSURANCE IS TAKEN OUT!

STANDARD SHIPPING TO MAINLAND ENGLAND, WALES & CENTRAL/SOUTHERN SCOTLAND. FOR IRELAND AND THE SCOTTISH HIGHLANDS PLEASE CONTACT US FOR A SHIPPING ESTIMATE. WE EITHER USE PARCELFORCE STARTING AT AROUND £20 OR STANDARD PARCELS WHICH TAKES LONGER AND IS NOT INSURED UNLESS YOU ADD £1.

OUR CURRENT COURIERS ARE CITY LINK – TRACKING CAN BE DONE ON THEIR WEBSITE
WWW.INTERLINKEXPRESS.CO.UK

ITEMS ARE SHIPPED VIA COURIER OR ROYAL MAIL AND ARE NORMALLY DESPATCHED ON THE DAY OF PAYMENT UPTO 1PM.

SHIPPING TO NORTHERN SCOTLAND, NORTHERN IRELAND, CHANNEL ISLANDS , ISLE OF MAN, ISLE OF WIGHT, NORTHERN SCOTLAND & ISLES:-

Please contact us for a postage quote as these items will have to be sent via PARCELFORCE and prices vary due to weight and size.

***COURIERS OFTEN ASK US FOR A TELEPHONE NUMBER***

 

WE HAVE A DAILY POST AND COURIER COLLECTION
AN AUTOMATED EMAIL IS SENT TO YOU AS WE ARE PREPARING YOUR ITEM FOR DESPATCH/COLLECTION

**DELIVERY**
ALL ITEMS ARE DELIVERED TO THE REGISTERED EBAY ADDRESS ONLY! WE WILL DELIVER TO AN ALTERNATIVE ADDRESS ONLY IF YOU TELEPHONE US ON 0871 2002230 QUOTING YOUR FULL DETAILS. WE DO NOT READ EVERY PAYPAL PAYMENT MESSAGES.

WE CAN TRACK ITEMS EACH DAY - IF YOU CONTACT US WE WILL GIVE YOU THE CONSIGNMENT NO AND YOU CAN FIND OUT FROM THE COURIERS WHERE ITEM IS.

Refunds & returns

REFUNDS:- are given for the following reasons
FAULTY, MIS-DESCRIBED, LOST IN TRANSIT - WHERE INSURANCE IS TAKEN OUT

This applies upto 7  days after receipt on
all items purchased. Return costs are to be paid for by the buyer.

RETURNS:- please contact us to arrange authorisation to return items.
 

Contact 

 

 

 

 

 

 

 

 

 

 

 

 

 

 FAQ

 

 

 

 

 

 

 

 

 

 

 

 

  

FEEDBACK

***CONTACT US***

PHONE 0871 2002230
EMAILS sales@pro-visuals.com

EMAILS:- Emails are dealt with Mon-Fri
PHONE CALLS:- We are available Mon-Fri

www.provisuals.com

 
What does the "F1" or "e67" number mean?
THIS IS OUR STOCK REFERENCE

Whats included in this auction?
WE SHOW AN "INCLUDED IN THIS AUCTION" SECTION IN THE DESCRIPTION

Whats the condition? WE ALWAYS ENDEAVOUR TO HIGHLIGHT ANY SPECIFIC CONDITION DETAILS. SCRATCHES, DENTS etc.

Do we accept cash on collection? YES COLLECTIONS ARE NORMALLY MON, TUES, THURS, FRID 11-3 PM

Are we VAT registered/can you provide a VAT receipt? YES WE ARE/VAT RECEIPTS ARE SUPPLIED WITH ALL SALES

 

 

We don’t like to leave bad feedback for anyone, despite the many, many difficulties and many non payers we experience on eBay.  However we will do so when a customer has left it for us without contacting us or giving us a chance, has not adhered to our terms and conditions or has made little or no attempt to make contact with after a purchase or sale and has left us bad feedback for unreasonable circumstances, or do not understand that couriers take our items on the day of payment, after that  we have no control.

 

Our business is often extremely busy - we sometimes work under enormous pressures with hundreds of emails, calls and visits demanding from us every week. Try to be reasonable. Remember our small team deal with hundreds and hundreds of different products that vary tremendously and it takes a great deal of skill and experience to do as well as we do.