Provisuals

HOW DO I PAY?

WHAT NEXT?

HELP

EITHER:- CLICK ON THE "PAY NOW" BUTTON AND AND FOLLOW THE INSTRUCTIONS TO PAY WITH PAYPAL.

OR:- SELECT "Other accepted payments methods"

OTHER PAYMENT METHODS:-
NOCHEX-CHEQUES-BANK TRANSFER-CASH ON COLLECTION
DEBIT CARDS

CHEQUES PAYABLE TO:-

PROSOFT SYSTEMS
BLUEPRINT COMMERCIAL CENTRE
IMPERIAL WAY
WATFORD
HERTS, WD24 4JD

0871 2002230

IN ALL CASES YOU WILL RECEIVE AN EMAIL WHEN PAYMENT HAS BEEN RECEIVED

PAYPAL/NOCHEX:- IF PAYING BY PAYPAL OR NOCHEX , ITEMS ARE NORMALLY DESPATCHED ON THAT BUSINESS DAY (cut-off 1PM)

CHEQUES:- ALL ITEMS ARE DESPATCHED 5  DAYS AFTER RECEIPT.

BANK TRANSFER:- ALL ITEMS ARE DESPATCHED UPON RECEIPT OF CLEARED FUNDS (upto 3 days with some banks)

CASH ON COLLECTION:- COLLECTIONS ARE NORMALLY MON, TUES, THURS, FRID BETWEEN 10:30PMM & 15:30PM MON-FRID.

IF YOU ARE COLLECTING FROM US. PLEASE USE WWW.MULTIMAP.CO.UK TO LOCATE US VIA OUR POSTCODE WD24 4JD.
PLEASE DO NOT PHONE US FOR DIRECTIONS UNLESS YOU ARE SPECIFICALLY IN OUR INDUSTRIAL ESTATE AND CANNOT LOCATE THE BUILDING. BLUEPRINT COMMERCIAL CENTRE IS DOWN ONE END NEAR BALMORAL ROAD - WITH LARGE FIR TREES IN THE CAR PARK.

PLEASE NOTE: IF PAYMENT HAS NOT BEEN RECEIVED WITHIN 7 DAYS FROM CLOSE OF AUCTION, ITEMS WILL BE RELISTED, EBAY NON-PAYMENT PROCEDURE WILL BE FOLLOWED AND NEGATIVE FEEDBACK WILL FOLLOW

FEES

NO ADDITIONAL FEES FOR ANY PAYMENTS

VAT IS INCLUDED IN ALL FINAL PRICES
SHIPPING TO AREAS OTHER THAN ENGLAND, WALES AND SOUTHERN SCOTLAND COSTS MORE AS IT IS SENT BY A DIFFERENT COURIER.
A 10% HANDLING AND RELISTING FEE MAY BE CHARGED IF ITEMS ARE RETURNED WITHOUT PRIOR AUTHORISATION.

DELIVERY

**WE SHIP TO THE UK ONLY** UNLESS SPECIFIED AS COLLECTION ONLY ON THE AUCTION WHICH IS STRICT!

OUR SHIPPING COSTS ARE BASED ON ENGLAND, WALES AND SOUTHERN SCOTLAND ONLY. DELIVERY TO OTHER UK AREAS GOES BY PARCELFORCE OR STANDARD PARCELS OVER 1.5KG AND SO CONTACT US BEFORE BIDDING FOR A DELIVERY ESTIMATE.

FOR ITEMS UNDER 1.5 KG (DISKS ETC) THEY WILL GO BY ROYAL MAIL 1ST CLASS - PLEASE ADD £1 FOR INSURANCE UNDER SELLER DISCOUNTS ADDITIONS. REFUNDS CANNOT BE GIVEN UNLESS INSURANCE IS TAKEN OUT!

STANDARD SHIPPING TO ENGLAND, WALES & CENTRAL/SOUTHERN SCOTLAND. FOR IRELAND AND THE SCOTTISH HIGHLANDS PLEASE CONTACT US FOR A SHIPPING ESTIMATE. WE EITHER USE PARCELFORCE AT AROUND £20 OR STANDARD PARCELS WHICH TAKES LONGER AND IS NOT INSURED UNLESS YOU ADD £1.

OUR CURRENT COURIERS ARE Interlink Express – TRACKING CAN BE DONE ON THEIR WEBSITE www.interlinkexpress.co.uk

ITEMS ARE SHIPPED VIA COURIER OR ROYAL MAIL AND ARE NORMALLY DESPATCHED ON THE DAY OF PAYMENT UPTO 1PM.

SHIPPING TO NORTHERN SCOTLAND, NORTHERN IRELAND, CHANNEL ISLANDS , ISLE OF MAN, ISLE OF WIGHT, NORTHERN SCOTLAND & ISLES:-

Please contact us for a postage quote as these items will have to be sent via PARCELFORCE and prices vary due to weight and size.

***A CONTACT NUMBER IS VERY HELPFUL IN ALL CASES***

WE HAVE A DAILY POST AND COURIER COLLECTION
AN AUTOMATED EMAIL IS SENT TO YOU AS WE ARE PREPARING YOUR ITEM FOR DESPATCH/COLLECTION

**DELIVERY**
ALL ITEMS ARE DELIVERED TO THE REGISTERED EBAY ADDRESS ONLY! WE WILL DELIVER TO AN ALTERNATIVE ADDRESS ONLY IF YOU TELEPHONE US ON 0871 2002230 QUOTING YOUR FULL DETAILS. WE DO NOT READ EVERY PAYPAL PAYMENT MESSAGES.

WE CANNOT TRACK ITEMS EACH DAY - IF YOU CONTACT US WE WILL GIVE YOU THE CONSIGNMENT NO AND YOU CAN FIND OUT FROM THE COURIERS WHERE ITEM IS.

Refunds & returns

REFUNDS:- are given for the following reasons
FAULTY, MIS-DESCRIBED, LOST IN TRANSIT - WHERE INSURANCE IS TAKEN OUT

This applies upto 7  days after receipt on
all items purchased.

RETURNS:- please contact us to arrange authorisation to return items. 

Contact 

FAQ

FEEDBACK

***CONTACT US***

PHONE 0871 2002230
EMAILS sales@pro-visuals.com

EMAILS:- Emails are dealt with Mon-Fri
PHONE CALLS:- We are available Mon-Fri

PLEASE BEAR WITH US – THERE ARE CURRENTY TWO STAFF THAT CHECK, SELL, SEND AND DEAL WITH ALL OF YOUR STOCK PURCHASES.

What does the "F1" or "e67" number mean?
THIS IS OUR STOCK REFERENCE

Whats included in this auction?
WE SHOW AN "INCLUDED IN THIS AUCTION" SECTION IN THE DESCRIPTION

Whats the condition? WE ALWAYS ENDEAVOUR TO HIGHLIGHT ANY SPECIFIC CONDITION DETAILS. SCRATCHES, DENTS etc.

Do we accept cash on collection? YES COLLECTIONS ARE NORMALLY MON, TUES, THURS, FRID 12-4 PM

Are we VAT registered/can you provide a VAT receipt? YES WE ARE/VAT RECEIPTS ARE SUPPLIED WITH ALL SALES

We don’t like to leave bad feedback for anyone, despite the many, many difficulties and many non payers we experience on eBay.  However we will do so when a customer has left it for us without contacting us or giving us a chance, has not adhered to our terms and conditions or has made little or no attempt to make contact with after a purchase or sale and has left us bad feedback for unreasonable circumstances, or do not understand that couriers take our items on the day of payment, after that  we have no control.

Our business is often extremely busy - we sometimes work under enormous pressures with hundreds of emails, calls and visits demanding from us everyday. Try to be reasonable, we try, but if you have no patience with us then we will have no patience with you. Remember our small team deal with hundreds and hundreds of different products that vary tremendously and it takes a great deal of skill and experience to do as well as we do.