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ProBikeKit- Outlet

Deliveries

How much does delivery cost?

Our standard delivery charge is £2.99 per item for Standard delivery (Royal Mail 2nd Class) unless otherwise stated on the website.

Any deals featured in ‘deal of the day’ or listed as a Value Hero or weekly deal on ebay include FREE delivery.


Where do you deliver to?

We deliver to any address in the UK mainland, as well as internationally to these countries:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Delivery rates and delivery times may vary by country.


Are there any UK or international addresses where delivery might take longer?

Yes, there are certain locations in the UK including, the Highlands, the Channel Islands. Remote areas both in the UK and internationally may take longer to deliver your order.


How will I know when my order has been sent?

As soon as your order is despatched from our Warehouse you will be sent an email to confirm that it's on its way. Your item will usually be dispatched within 48 hours.


Once my order has been dispatched when will I receive it?

The estimated delivery time for UK orders is 5-7 working days for deliveries within the UK (maximum 14 days) or 7-10 working days for deliveries overseas (maximum 21 days Europe, maximum 30 days Rest of the World). Deliveries are made Monday to Friday 8am to 6pm excluding public holidays.

Please note: Whilst we make every effort to deliver goods in the time specified, we cannot guarantee delivery in that time period or accept liability for deliveries made outside of this time-scale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Royal Mail will not deem a parcel to be lost until it has been in the postal system for a period of 14 calendar days (UK), 21 calendar days for Europe orders and 30 days for Rest of the World. Although it is highly unlikely deliveries will take this amount of time we are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered a large item, please check that your local post office is not holding it for collection.


What do I do if I have not received my order?

Should your order not arrive within the estimated time (please see 'Once my order has been dispatched when will I receive it?') please contact us so that we can class the item as 'Lost In Post' and investigate with the delivery company.

Please remember that we cannot investigate any missing orders until 14 calendar days have passed for UK deliveries, 21 calendar days for overseas to Europe deliveries and 30 calendar days for deliveries outside Europe.

We ask that you ensure you report any items not received within 40 days of dispatched as after this time we may not be able to replace or refund your item.


One of the items is missing from my order. What do I do?

All items are despatched individually, in separate packaging. Sometimes items that are ordered on the same day may arrive with you on different days.

We will send you an email to let you know when each item is on its way.


What happens if I am not at home to accept my delivery?

In the event that you have ordered a product which will not fit through your letterbox, and you are not in to take delivery, then the postal service will follow their usual procedure. For UK orders this usually means a card is left to notify you of an attempted delivery and the item will be held at your local sorting office.

For International orders please refer to your local postal company for their standard procedure in case this differs to the UK.


The product has arrived faulty / damaged, what should I do?

We apologise for the inconvenience if we have delivered a faulty or damaged item. If the product you have ordered has arrived faulty or damaged, please download our return form and follow the instructions. Your PayPal account will be refunded in full upon arrival back to us.


I have been delivered the wrong product, what should I do?

We apologise for the inconvenience if we have delivered a faulty or damaged item. If the product you have ordered has arrived faulty or damaged, please download our return form and follow the instructions. Your PayPal account will be refunded in full upon arrival back to us.


Severe Weather

Should there be any severe weather conditions, each day will be assessed as it comes and you will be emailed advising of what actions have been put in place and when you should expect to receive your order. Please be assured that in these circumstances, ProBikeKit will do everything possible to fulfil your order within the limitations that the weather brings.


Am I able to change the delivery address to something other than my registered Paypal address?

At the moment we are unable to deliver to an alternative address.

All items will be posted to your Paypal address.


Do you deliver on Bank Holidays?

Bank Holidays are not classed as working days so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day.


When you ship overseas do you combine postage charges /send items together?

All items are sent individually. Postage for items shipped overseas is charged per item. This is to ensure a more efficient and faster delivery of your goods.

Any questions do not hesitate to email us at: ebayoutlet@thehutgroup.com