|Q:what if my item does not arrive?|
|A:If your item fails to arrive after 15 working days you have 48 days from the date of purchase to claim for your item. After this period the listing becomes obsolete & I am unable to claim from Ebay Paypal & Royal Mail so it is your responsibility to claim within Ebay & Paypal time limits.
Proof of Postage is kept for 6 weeks.|
|Q:WHY DO YOU CHARGE PACKAGING & HANDLING COSTS|
|A:These costs are added to your P&P total rather than the cost of the item.
This is because Ebay do not take a percentage from these costs therefore the costs are returned to you with an even lower priced item.|
|Q:What about my Country.. it's not in Europe?|
|A:In the case of all countries that are not inside the EU postage is more expensive.
My aim is to keep these costs as low as possible so please contact me with your intended items so that they can be weighed and a cost provided for you before purchase.
As with all P&P a small handling and packaging fee is added to the cost.|
|Q:What is your return policy?|
|A:PLEASE RETURN WITH ALL PACKAGING INTACT WITHIN 14 DAYS.
PLEASE BE AWARE THAT ONCE YOUR POSTAGE PAYMENT HAS BEEN RECEIVED BY ROYAL MAIL, IT IS USED & THUS NON RETURNABLE|
|Q:Do you offer combined postage?|
|A:UK P&P Capped at £3. International Postage is kept as low as possible and varies with each country. Please request cost of P&P before purchase|
|Q:When can I expect my order to arrive?|
|A:Your item will be posted
Mon, Wed & Friday Mornings depending when payment is received
I avoid items being in the Postal system over the weekend|
|Q:How much is the Shipping and Handling Charge?|
|A:Royal Mail's cost of 1ST CLASS POSTAGE plus a small charge made for handling gift wrapping with good quality tissue and processing.
Please note in some cases the small profit I receive may be reflected in the handling charge as opposed to the item cost. This is because Ebay do not take a % of this handling charge and that saving is passed to you|
|Q:Do you ship internationally?|
|A:International Postage is kept as low as possible and varies greatly from country to country.
Over estimated payments are always refunded through Paypal|
|A:PLEASE WAIT 15 WORKING DAYS FOR INLAND 30 DAYS FOR INTERNATIONAL
CHANGES TO EBAY:
EBAY ARE NOW COMPILING LISTS OF CLAIMANTS IN ORDER TO HIGHLIGHT MULTIPLE CLAIMS FROM THE SAME ADDRESS/BUYER.
CLAIMS MUST BE MADE WITHIN 48 DAYS OF PURCHASE. AFTER THIS PERIOD THE FACILITY TO CLAIM IS CLOSED.|
|A:If you feel you have reason to complain please try to approach me civilly and I will definitely rectify the situation
my customers are important to me, this means you!|