Bread Crumb Link
Primrose London Primrose is a reliable eBay seller
  • We consistently receive highest buyer ratings
  • We dispatch items quickly
  • We have a track record of excellent service
  • We have a positive feedback rating of 99.6%
  • Home Patio Awnings Pest Control Garden Screening Sail Shades Awning FAQs Delivery Returns About Us Customer Service

    Shop search

    Shop categories

    Shop pages

    • Customer Service
    Primrose Customer Service
    Email us - info@primrose.co.uk or call 0118 903 5210

    If you're having trouble or want to ask any questions, don't hesitate to call us on 0118 903 5210.

    When are you open?
    9 - 5pm weekdays. For any enquiry (technical, orders, customer service etc). We usually respond to emails within 24 hours of receipt (on weekdays). At this time of year, we are really busy on Mondays catching up with the weekend, so please be patient - we will give you a really helpful answer as quickly as we can.
    If you have questions that are not answered below please, click here to contact us.

    Where's my order?
    If you haven't received your order, check the anticipated delivery time on the eBay listing. In the unlikely event that this time has been exceeded, please check with your neighbours in case it's been delivered there. If not, give us a call on 0118 903 5210 or email info@primrose.co.uk giving us your name and postcode and we'll get straight back to you.

    How can I pay?

    Paypal
    The safest, quickest and easiest way to pay is through Paypal. You don't have to have a Paypal account. Just click pay now and select the Paypal option. You can either log in or just pay using a credit or debit card if you don't have an account.

    Debit/Credit Card
    You can pay by debit or credit card using Paypal. You don't need an account. Just select the Paypal payment method and put in your card details.

    Alternatively we can take a card payment over the phone. Just call 0118 903 5210 and one of our helpful customer service staff can take your details. We take Electron, Visa, Visa Debit, Maestro, MasterCard, Solo, Delta - just about everything except American Express.

    Cheque
    If you want to pay buy cheque you can. Make cheques payable to Primrose London and send to 44 Portman Road, Reading, RG30 1EA - don't forget to give us your delivery address and order details.

    Invoices
    Need an VAT invoice? - no problem, just email us after you've purchased and we'll email or post it to you.

    What if I order more than one item?
    We can combine postage costs for multiple purchases so, for example, if you order 2 or more items, you will only pay one delivery charge. The higher delivery charge will be the one you pay.

    What's the returns policy?
    If you don't like it - you have 60 days to return it to us. Simply let us know by email and you can send it straight back to us. Please Click here to read our 'No Quibble' returns policy.

    Where's my order?
    If you haven't received your order, check the anticipated delivery time on the listing (most Royal Mail is 1 to 2 working days but occasionally they can take up to 10 working days). In the unlikely event that this time has been exceeded, please check with your neighbours in case it's been delivered there. If not, give us a call on 0118 903 5210 or email info@primrose.co.uk giving us your name and postcode and we'll get straight back to you.

    What kind of Guarantee will I get?
    All our products come with a 2 year manufacturers warranty.

    What if I have a problem with my order?
    If you have any problems or question about your order, please contact us before leaving feedback. We are always happy to help and will resolve any issues you have with your order. Email us through eBay or contact us directly (info@primrose.co.uk or 0118 903 5210)