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General Interest

Delivery and Tracking

We aim to dispatch all orders within 24 hours.

We use a fully tracked delivery service.

A tracking number will be supplied to you after your order has been dispatched.

Delivery Times (approximate):

UK: 1-2 Working Days

Europe: 3-4 Working Days

Rest of the world: 5-6 Working Days

Has my order been shipped?

When your goods leave our warehouse, an automated email with tracking reference is sent to your email address along with a link to the Royal Mail website where you can track your consignment.

Order Tracking:


I have received a faulty item, what should I do?

If you believe the goods received are of faulty manufacture please contact us and then return them to us advising of the reason for return on the returns form; found on the back of the invoice, we will inspect and advise accordingly upon receipt. If the goods are subsequently confirmed as faulty we will refund any carriage costs incurred. We advise that you use a recorded delivery service e.g. Royal Mail Signed For, as we cannot be held responsible for items lost in transit.

I have received an incorrect item, what should I do?

We are only human and picking errors can occur once in a blue moon. If you have received goods that you have not ordered please advise of the details; contact us via ebay and return the incorrectly delivered piece using a recorded delivery service. We will do our best to replace the incorrectly delivered piece as quickly as possible upon receipt of the original item and correct any carriage charges which you have incurred.

Package damaged in transit?

If a package appears to have been damaged in transit it is important that when you sign Royal Mail’s paperwork as such noting the damage to your consignment as this will speed up any possible insurance claim should that be necessary.

I am missing an item from my order?

On occasion we may ship your goods in separate consignments at no additional cost to yourself. If this is the case you will receive an email advising of your multiple tracking references. If you have not received an email advising of multiple tracking references and you are missing items from your order please contact us via ebay and we will investigate and advise by email.

Can you delivery to my work address?

Prem Clothing will not deliver to alternative residential addresses but we are happy to deliver to a place of work. If you require delivery to your place of work please contact us via ebay with the name and address of the business plus your internet order number and we will amend your delivery details once we have verified it is a bona fide business and you are employed at that location.

What happens to my delivery if there is no one to sign for my goods?

If you are not home at the time of delivery the carrier will leave a card through your letterbox informing you of attempted delivery. The card will give instructions on how to obtain your parcel but you will require ID to collect from your local post office or Royal Mail depot. Please note that anyone at the delivery address can sign for your package.

Can I see the status of my order?

All items are dispatched using either

Royal Mail Signed For.

Interlink Express Predict (Next Day)

You can find out the status of your order by contacting us:

Please quote your ebay username and item number, we will reply with the tracking number for your item.

Please click on the following link and input your unique tracking number: