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| Q:What is your return policy? |
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| A:We do accept returns. Please contact us within 3 days from receipt of your item/s for returns authorisation by email. More information can be found at the foot of each listing. |
| Q:Do you combine shipping? |
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| A:Yes, we have a number of postal discount options depending on what you are purchasing.Please note: If items are purchased separately, they will be posted without discount unless we are notified prior to payment. |
| Q:When can I expect my order to arrive? |
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| A:Payments for orders received by 1pm are normally posted same day (Mon-Fri). We post UK orders by '1st Class Royal Mail' and Overseas by 'Airmail'. We also have 'Next Day Delivery' options for UK customers for those urgent last minute orders and 'Airsure/International Signed For' options for International customers. |
| Q:Is there a Handling Charge? |
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| A:We don't charge handling fees |
| Q:Do you ship internationally? |
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| A:Yes, we ship worldwide. We cannot accept personal cheques on International Orders though.Paypal is the preferred choice. |
| Q:I don't have a Paypal account - What are my options? |
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| A:No problem, you can pay by phone by calling our customer service number. By Bank Transfer(details on request)By cash into your local bank.By Personal Cheque (UK customers only) Or by Postal Order |
| Q:Are you discreet? |
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| A:Of course, our items are sent out in plain packaging, be that a postal bag, jiffy bag or box. No invoice is attached to the outside. |
| Q:Non Payment |
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| A:We allow 7 days to receive your payment. After which an automatic reminder is sent. If after 14 days no payment is received, we will advise eBay in-order to reclaim our fees.If you need longer to pay, just let us know and we will try to accomodate you. Caution:Non payment could result in you receiving an unpaid strike. |
| Q:I'm between sizes - Can you help? |
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| A:Our manufacturers advise that if you are between sizes you opt for the bigger size. |
| Q:Can I collect my item/s? |
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| A:Unfortunately not. |
| Q:My parcel has not been received, what can I do? |
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| A:We send a despatch notification email as soon as we post your item/s. Some items are trackable and you will be given tracking numbers. 1st Class post to the UK can take 3 days(depending on the time of year)Royal Mail advise items are deemed lost after 15 days for the UK and 28 days for overseas. Please contact us after these times for assistance. |
| Q:I'm due a refund, when will you send it? |
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| A:If you qualify for a refund, then we will refund you as soon as we have your item/s back (if returning). If you paid from your Paypal balance, the money will be with you the same day. If you used a card your money will take 3-5 working days to be processed. |
| Q:The item I was looking at is no longer available, can you get any more? |
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| A:We are ordering from our suppliers regularly, so if what you are looking for is not showing in our eBay shop, then please ask us and we'll get it for you. |
| Q:Do you have a customer services number? |
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| A:Yes, our customer services team can be contacted Monday-Friday between 9.30am and 5.30pm. We have a local rate number for the whole of the UK which is - 0845 3308336 |
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