We accept all returns so long as the product is in their original cellophane wrapping (where applicable). Please make sure your return is with us no later than 14 days of the received date.
All returns must be sent via a recorded delivery method, as we hold neither liability nor responsibility for damage / lose during transit, along with the original receipt of purchase, and a note explaining the reason for the return. All postage costs are the responsibility of the customer & will not be refunded.
Please return to the following address;
Airport Industrial Estate
Newcastle upon Tyne
NE3 2EF, UK
We will refund up to £1.50 for all returned items, which are found to be damaged / faulty at time of delivery.
All non-wanted returns will be subject to an administration charge on the customers final refund value, this final charge has been set for the following product areas;
- DVDs, Music, Video Games - £1.00 (Flat Fee)
- Books - £1.20 (Flat Fee)
- Toys - £1.80 - £2.20 (depends on the size & weight of the product)
Our Terms & Conditions are within in the guidelines of the UKs (Distance Selling) Regulations 2000