>Contact details >
Angela Young
Plumbstore Direct
Sycamore House
Staffordshire
WS15 3AT
Tel 01283 840537
If you want to ask advice about any of our products or can’t see what you are looking for, then please email me at plumbstore@btinternet.com or ring me on 01283 840537.
About us
We have over 20 years experience of sourcing products from all over Europe and selling high quality plumbing and bathroom products to retailers. We have now expanded to include selling online both to retailers and the public. We pride ourselves on providing high quality goods in the latest designs which are good value. We have found products that work to the benefit of 100s of our satisfied customers.
Our range gives our customers the chance to copy the latest designer looks at a fraction of the cost.
We also specialise in providing products to cooordinate and complete the look of your bathroom. We have products to compliment both traditional and modern styles, which give any bathroom a sexy, cutting edge look. We also have our own range of bespoke Heated Towel Rails, handmade here in the UK to the highest British StandardsWe are able to accommodate customer’s requirements to produce bespoke sizes and styles.
Our experience means we are able to answer any queries you may have regarding the products, their usage and give advice on the best product for particular applications in a friendly non technical way. We are happy to offer general advice and help you solve any problems! Give us a try.
Payment
The following payment methods are accepted:-
Paypal- we prefer paypal
Payment over the telephone on 01283 840537
Cheques & Postal Orders- made payable to Plumbstore Direct, please enclose item number, name and address.
Please note goods cannot be dispatched until payment, in particular cheques, have cleared
>Delivery
Postage & Delivery- we offer a variety of postal options depending on the weight of the item and depending on how quickly you want to receive it. Please see individual listings for details.
We make every effort to dispatch your goods either the same day or next working day depending on the time of day your payment is received and email notification will be sent to confirm despatch. Please note that Royal Mail's services with the exception of special delivery are not guaranteed delivery timescales. They aim to deliver within the advertised timescales so if you do need your goods for a set date then please allow enough time or use special delivery next working day option to avoid disappointment. Proof of posting is obtained for all items sent by Royal Mail so please notify us if you haven't received your item so that we can make enquiries.
If your item is sent by carrier we will have a more detailed breakdown of its whereabouts to hand so again please contact me if it doesn’t arrive. If you missed the delivery, you can request a redelivery with the card left by the driver or collect the goods from your local depot. Redelivery will be arranged automatically for the next working day if no instruction is made to the courier. If you fail to receive the order on the second attempt .Goods will be held in the local depot for 5 working days to await your collection. If no collection or arrangement is made, it will be returned to us along with a return charge of £19.80, the purchaser must meet this charge.
Insurance-As a business seller we will ensure that you are not out of pocket for any lost or damaged items.
Postage Discounts-we are happy to combine postage if you wish to purchase several items so please contact me for an individual quote based on the exact items and the weight
>Exchanges and Returns Policy
If the item is faulty on delivery we will obviously replace or refund your item, so please contact us to arrange a return within 7 days of receiving it.
You can also arrange to exchange an item by contacting me to make the necessary arrangements within 14 days
If you change your mind you can return the item for a refund within 30 days, but the item must be undamaged, in a salebale condtion and with the original packaging. We reserve the right to deduct 20% charge from your purchase price to cover eBay & other relevant fees if this isn't the case. And P&P is non-refundable as this has already been paid by us. |