Delivery and Returns

Delivery:
All orders paid for by 1pm GMT/BST Monday to Friday (except Bank Holidays) are dispatched same day.
UK orders are dispatched via Royal Mail 1st Class Business Tracked and does not require a signature. This is a 1-5 business day delivery service and can only be tracked by Royal Mail, we are anable to provide a tracking number for buyers' as it is tracked by Royal Mail after delivery expiry using your postcode and tracking device on the Royal Mail van. 
Order early to avoid disppointment, Playhouse Fancy Dress cannot take responsibility for non-receipt of goods within 5 business days.
Next Day Special Delivery will be delivered by 1pm on next business day after dispatch and will require a signature.
If you have not received your order please check with your local Royal Mail Sorting Office first, as they may have attempted delivery while you were out (Royal Mail don't always leave a card).
if your order has been dispatched to your work address please check with your mail room or colleagues, in our experience the recipient has not been informed of the delivery.
Royal Mail will return uncollected parcels back to us after 7 days.  Buyers' are responsible for return delivery costs or a  20% administration fee should they require a refund.

International Shipping:
All International orders are sent via Royal Mail airsure delivery service.
Please allow 3 weeks for international delivery.
Customers are responsible for duties and taxes that may be levied on items shipped outside the EU. Please note parcels may be delayed at customs.

Returns:
Please contact customer care via eBay's 'contact seller' link within 3 business days of receipt  for an RMA number (Return Merchandise Authorisation). Your refund may be delayed if goods are returned without an RMA number.  Goods must be returned within 7 business days of receipt and original condition and packaging (please do not bend or fold packaging).
Return postage costs are the responsibility of the buyer.
We recommend using a recorded or tracked delivery service.
A 12% re-stocking fee will apply apply on orders returned without original or damaged packaging
Returned orders that qualified for FREE P+P will have the original delivery charge deducted from the refund (maximum amount £2.95).
Please contact customer care as soon as possible if you have received an incorrect or faulty order.  Faulty items must be returned for a full refund, Playhouse Fancy Dress will not issue part refunds or pay for the item to be repaired.
Returned goods will be inspected by us and our maufacturers for wear and/or sabotage. Should we deem any fault to be of the customers actions, then a refund will not be processed and any return postage costs will be the responsibility of the customer should they wish the item to be returned to them.
Fancy Dress Costumes are made for an international market and may state European or American sizes on the packet and/or label, costumes have been resized by our UK distributor and passed by the British Standards Institute to comply with the BS EN 13402 standards. Customers may find their costumes do not not fit as desired, this is down to individual body shapes and design of garment and not the costume sizing. Our legal department will submit documentation regarding sizing to eBay if required.
Some items cannot be returned for hygiene reasons, they include, but not limited to, hats, headdresses, masks, wigs, facial hair, make-up, teeth, hosiery and underwear (this applies to costumes containing such items).
Please allow 7 business days from receipt for your refund to be processed.
Playhouse Fancy Dress cannot accept responsibility for buyers' choices or circumstances.
Our return policy complies with the Distance Selling Act 2000 Regulations.

Exchanges:
Playhouse Fancy Dress do not offer exchanges as such, we will issue a refund and customers are required to re-order.