 |
| Q:(US) How do I get my tracking number? |
|
| A:Paypal sends a tracking number to you.
This tracking number is also available if you go into your Ebay won items view and look at your won items.
The tracking number will be a link below the item/s |
| Q:(US)I have still not received your item or want to know when it was shipped |
|
| A:I ship within 3 working days. All US shipments are printed directly from PayPal and the tracking number is sent to you. See also :How do I get my tracking number? |
| Q:Something I received is not as I expected? |
|
| A:First, please look at the item description. Did you purchase a 'random" miniature that is listed to
come in possibly different poses? Did you receive a built miniature when the picture shows parts?
A primed one but the picture shows a bare metal one? otherwise please contact me. |
| Q:Something I received was somewhat damaged, but I want to keep it anyways? |
|
| A:I have been packing 9 years and rarely ever have an issue with damaged items, but it is in the nature of these, that they come apart or yes, even break.
As for miniatures, they can usually be glued back together with super glue,
as is standard among collectors/players.
I cannot offer partial refunds. I do offer a free return for exchange |
| Q:Something I received arrived badly damaged/incomplete and I don't want it? |
|
| A:Please contact me via Ebay messages. |
| Q:I am missing items from my order? |
|
| A:If you paid separately, your items will be shipped separately. otherwise please contact me. |
| Q:I have received something I didn't order, but didn't get what I bought? |
|
| A:I am very sorry this happened, be assured all mistakes I make are fixed at no expense to you. Please contact me and I will get back to you. |
| Q:Do I get the exact item shown? Is it complete? Painted? |
|
| A:Please look at the description for your answer, its right there. As for completeness, items come as shown if the description says so. That means EXACTLY as shown. If this is a "random item, the description explains it. |
| Q:What is the condition of this item? |
|
| A:Please see the description. If the item is "new and may require assembling..." it is new in blister/box. Otherwise it is a "comes as shown" or "random " item. The description asnwers this for each item. |
| Q:International : I didn't get my package yet |
|
| A:Please note, if you opted for 1st class mail, 2-5 weeks for delivery are STANDARD with less OR MORE time not too unusual! |
| Q:International shipping |
|
| A:Please scroll down the description to the international section.
Everything is explained in detail. I ship world wide. |
| Q:Do you have more of these? Can I order other figures ? |
|
| A:Generally I list everything as fast as I can, however, I can put a lot together for you that consists of new, non Games Workshop items (such as Freebooter, Armorcast, Gamezone...). Contact me. |
| Q:Can I get more pictures please? |
|
| A:No, sorry. There issn't enough time. I try to take good pictures. You can save it to your computer and then open and enlarge it. |
| Q:It says "I9" (example) in the beginning of the title, do I get 9 items? |
|
| A:No, the codes at the beginning of auction titles are location codes, that tell me where to find your item to ship it. (#3,IF6,7,L66....) |
| Q:How much will (combined) shipping cost internationally |
|
| A:Discounts are shown in the shipping section. Once the shopping cart is active on Ebay, simply load the items you want in the cart and Ebay will calculate your combined shipping cost. |
| Q:Will I get the exact item shown? |
|
| A:That depends, please read the auction description, your answer is there. |
| Q:Do you take trades or buy/comission my stuff? |
|
| A:Please contact me |
| Q:I e-mailed you several times and you do not respond ! Why? |
|
| A:We take weekends now and then. Often those are not Saturdays and Sundays for us. Please allow 2-4 days to get a response. I promise while a little slower sometimes, I DO answer all e-mails! I never ignore a buyer with problems!!! |
| Q:The delivery confirmation shows that you have still not put my package in the mail why? |
|
| A:The post office is NOT required to scan your package until delivery and most often now, they really don't! |
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