|  | | | Planting Trees for Tomorrow | | | Maintained by: | | Welcome!!Come and check out our huge selection of Ricoh, IBM, Lexmark, Sony, Imation, Savin, Lanier, Gestetner, Oce, Imagistic, Sun, Canon, Dell, Epson, HP, Ikon, Kodak, Konica, Toshiba, Minolta, Riso, Sharp, Xerox, Kyocera Mita, Brother, Panasonic, Pitney Bowes and Okidata supplies. | |
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 | | | | - Frequently Asked Questions
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| | | Frequently Asked Questions | | | Q:WHAT IS YOU RETURN POLICY? | | | A:No, we do not have a return policy. All items are accurately described. Please make sure of compatibility with your application. We insure everything fragile, so if a problem arrives with damage issues, please contact immediately. The only exception is if I send you the wrong item. But not to be confused with the wrong item ordered. | | Q:DO YOU COMBINE SHIPPING? | | | A:Yes, it is a possibility dependent upon which items are being combined. If it is 2 or more of the same item, the shipping calculator will automatically combine shipping for you. Of course, you can always email and I will be glad to answer your question. | | Q:WHEN CAN I EXPECT MY ORDER TO ARRIVE? | | | A:This all depends upon shipping method selected. Priority mail usually will take 2-3 business days. UPS ground and USPS ParcelPost can range up to 9 business days, dependent upon your location from Wisconsin. Generally 9 days to the West coast and 9 days to the East coast. Books shipped Media Mail can take 14 days to arrive. | | Q:HOW MUCH IS THE SHIPPING AND HANDLING CHARGE? | | | A:Shipping charges are always stated in the listing, using the postage calculator based upon zip codes. There generally is a $1-2 handling charge hidden in the postage price, to cover necessities such as boxes, padding, bubblewrap and tape. | | Q:DO YOU SHIP INTERNATIONALLY? | | | A:I can. But it is necessary to ask before hand to get a accurate cost. Typically outside of Canada and Mexico, shipping costs are expensive. But, we sure can ship anywheres. | | Q:DO YOU PROVIDE TRACKING NUMBERS? | | | A:At this time, we ship exclusively through USPS. On all non-insured parcels, delivery confirmation is applied and you can actively track your package's progress at www.usps.com On insured parcels, the insurance number is the tracking number. However, that number is only trackable through USPS personnel. | | Q:HOW SOON DO YOU SHIP? | | | A:All items paid for before 8pm that day, generally mail the next business day. The only exceptions are during extreme busy periods where shipment may occur the following day. Of course, we are all at the mercy of the shipping company in case they run into problems. | | Q:WILL YOU CONTACT ME WHEN ITEM SHIPS? | | | A:I send out shipment confirmations for every order. Included will be delivery confirmation number if applicable. Method of delivery and estimated delivery date will also be included. Please remember, most everything ships the next available business day but it is still up to the shipping company to get the package deliverred to you. | | Q:WHY DO YOU REQUIRE MANDATORY INSURANCE? | | | A:This is to protect both you and me. You have just purchased an item, maybe an expensive item, I want to make sure your purchase makes it to you on time and in one piece. | | Q:WHEN DO YOU LEAVE FEEDBACK? | | | A:I generally leave feedback every 2 weeks in response to feedback that has been left. Upon arrival of your item, please leave appropiate feedback and within 2 weeks I will leave the same.
Please be honest, and realize that shipping costs and shipping times are beyond my control. Accuracy of description and communications are in my control. |
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