The majority of our items are made to order ensuring you receive the longest shelf life possible
and we aim to dispatch your order within 48hours from receiving cleared payment Monday - Friday.(we no longer post on weekends).
During busy periods this isn't always possible so please allow up to 5 working days to receive your order.
Once the order leaves us there is very little we can do to speed things up. Once the order is in the hands of Royal Mail we can not be held responsible for delays incurred due to postal delays,we will dispatch your order as quickly as we can but Royal Mail is beyond our control.If you require a topper urgently then please select express delivery.
If your item doesn't arrive at all, we can refund or redeliver it once 15 working days (Mon-Fri, not Sat or Bank Holidays) from the date of dispatch has passed (10 working days for Special Delivery items).In order for us to refund or redeliver after 15 working days you will need to email us confirming that your item hasn't been delivered . Once we've received this we'll refund or redeliver your order.