|  | | | Phoenixx Rising Shop | | | Maintained by: | | Welcome to the Phoenixx Rising eBay Shop! Catering to the alternative, goth, rock, cyber, fetish, metal, punk and emo collective! We strive to offer great items, at great prices, to help you stand out from the crowd! | |
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 | | | - Returns And Cancellations
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Returns Policy
In keeping with our obligations as a business
seller, we offer a 7 day
"cooling off" period for all Buy It Now orders. As per the Distance
Selling Regulations 2000, you are entitled to cancel any orders made
with us via Buy It Now within 7 working days of receipt of your order.
Please note, auction format sales are exempt from our returns policy,
all auction format sales are final.
If you wish to return an item, we must be notified within 7 working
days of receipt of your item, and all return or exchange items must be
received back with us within 14 calendar days of receipt of your item
to be eligible for refund or exchange as applicable. Any returns
received outside of this period will be dealt with at our discretion.
Return items must be received in the same new, resaleable condition in
which they were sold, with all original tags and packaging. We reserve
the right to refuse any return item that is received in substandard
un-resaleable condition.
*PLEASE NOTE: Items returned smelling of smoke or food, soiled, stretched or otherwise damaged will not be eligible for refund or exchange. If you wish to have these items returned to you, this will be done at cost*
Faulty/incorrect items will either be repaired, exchanged or the cost refunded
upon receipt of the returned item. Items must be returned with all original packaging. We will reimburse return postage costs up to the value of 2nd class standard post for UK mail, and standard airmail for overseas orders (recorded or tracked options are purchased at buyers cost). Unless the item is faulty, we are unable to
accept perishable or personalised items for exchange or refund, we are
also unable to accept make up and cosmetics, piercing accessories,
hosiery, underwear and swimwear items for refund due to hygiene
reasons. Custom made and personalised items are also excluded from our
returns policy.
Please return items to:
Phoenixx Rising, Unit 705, Wensley Business Park, Apple Street, Blackburn, Lancashire, BB2 1WD, UK.
We recommend obtaining a free certificate of posting for all return
items. We cannot be held responsible or accountable for return items
lost or damaged in transit. All return items must be adequately
packaged to prevent damage, usually the packaging in which the item was
sent can be used for its return. The return parcel should include a
cover note with your eBay username and nature of return to avoid any
delays.
Please note, return postage costs are the responsibility of the buyer
and will not be reimbursed. In the case of exchanges, the buyer is
responsible for the postage cost of exchange items and any difference
in item cost. Exchanges are subject to stock availability.
We
will refund the cost of the return item(s) to you within 7 days of
receipt of the returned order in satisfactory condition. Please note,
original postage costs are non refundable.
This does not affect your statutory rights.
Cancellations
Your order is an offer to buy from us. No acceptance of that offer is
made until we despatch an item to you, at which point a contract will
be formed between us. At any point up until then we may decline to
supply an item to you. If we decline to supply an item to you and you
have already paid for it, we will give you a full refund of any amount
already paid for that item in accordance with our refund policy above.
We reserve the right, in our discretion, to limit quantities, terminate
accounts and to refuse or cancel any order, including after the order
has been submitted, whether or not the order has been confirmed and
payment has been received.
If we have insufficient stock to deliver the goods ordered by you, we
will notify you as soon as possible, any payments made to us will be
refunded to you and we will notify you via email. The refund will be
made as soon as possible, and always within 30 days of your order. We
will not be obliged to offer any additional compensation for
disappointment suffered.
In keeping with our obligations as a business seller, we offer a 7 day
"cooling off" period for all Buy It Now orders. As per the Distance
Selling Regulations 2000, you are entitled to cancel any orders made
with us via Buy It Now within 7 working days of receipt of your order.
Please note, auction format sales are exempt from our returns policy,
all auction format sales are final. Please see our Returns Policy above
for further details.
Questions & Combined Invoices
Our office hours are Monday-Friday, 10am-4pm UK time (GMT). All enquiries are answered as swiftly as possible, usually within 1 working day, in the order received (duplicate email and invoice requests are not necessary, don't worry, we'll get back to you asap!) Questions and combined invoice requests are not answered outside of these hours, or at weekends, unless staff are working overtime. |
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