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| Q:If I buy more than one item do you offer a discount ? |
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| A:Please visit our store www.PerfumePower.co.uk we have over 6000 Designer Fragrances |
| Q:How can I combine postage if I buy more than one item ? |
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| A:Please call us on Tel 0871 24 64 965 www.PerfumePower.co.uk |
| Q:I can't find the Fragrance I'm looking for ? |
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| A:Please visit our store www.PerfumePower.co.uk we have over 6000 Designer Fragrances Tel 0871 24 64 965 |
| Q:Can I collect in person from you ? |
|
| A:Yes. Please Tel 0871 24 64 965 |
| Q:What do the abbreviations that you use mean ? |
|
| A:BNIB - Brand New in a Box, EDP - Eau De Perfume, EDT - Eau De Toilette, EDC - Eau De Cologne, AS - Aftershave. www.PerfumePower.co.uk Tel 0871 24 64 965 |
| Q:What is the difference between the concentrations of fragrances EDP, EDT, EDC etc.... ? |
|
| A:Parfum / Perfume (15-30%) Concentration lasts about 5-6 hrs
Eau de Parfum (8-15%) Concentration lasts about 3-4 hrs
Eau de Toilette (4-8%) Concentration lasts about 2-3 hrs
Eau de Cologne (2-5%) Concentration lasts about 1-2 hrs
www.PerfumePower.co.uk |
| Q:If I order today how soon will I receive the item ? |
|
| A:We ship every working day of the week with Proof of Sending, Royal Mail 1st Class, Recorded Signed For Delivery. 90% of our UK customers receive their product next day and 90% of EU Countries within 7 Days. Please remember delays in delivery are caused by the postal service an not us. www.PerfumePower.co.uk Tel 0871 24 64 965 |
| Q:Is my item insured for loss or damage whilst in the post ? |
|
| A:Yes we cover any genuine losses in the post up to £41 www.PerfumePower.co.uk Tel 0871 24 64 965 |
| Q:How do you pack your products ? |
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| A:Please rest assured we have a second to none packaging service. All of our products are sensitively packaged in a non smoking, clinical environment. Each item will come in a sturdy unmarked box. Inside the box the item will be cushioned with packaging peanuts for your peace of mind. We have not had a single complaint of damaged goods in the post. |
| Q:My item has not arrived I think it may be lost in the post ? |
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| A:All our items are sent with proof of sending, 1st Class, Recorded Signed For. If your item has not arrived please note it is not classed as lost until 15 working days after the due date. www.PerfumePower.co.uk Tel 0871 24 64 965 |
| Q:Do you have a returns policy ? |
|
| A:Yes we do. Please check the full details of our Returns Policy it is stated at the bottom of every listing. Sorry we cannot accept returns if an item has been opened or sprayed. www.PerfumePower.co.uk |
| Q:Can I pay by any other means other than Paypal ? |
|
| A:Yes we accept all major credit and debit card for items on our website www.PerfumePower.co.uk Sorry we only accept Paypal on Ebay. This allows us to provide a quicker more efficient service. Setting up a Paypal Account is pretty easy. Alternatively ask a friend to purchase it. Please note items can only be sent to a Registered Paypal address. |
| Q:Could you send my item to another address ? |
|
| A:Sorry under the rules of Paypal we can only send to your Registered Paypal address. If you purchase and then ask us to send it to another address we will give you a full refund and ask you to re-purchase after you have changed your Paypal address. www.PerfumePower.co.uk |
| Q:Could you send my item to another address ? |
|
| A:Sorry under the rules of Paypal we can only send to your Registered Paypal address. If you purchase and then ask us to send it to another address we will give you a full refund and ask you to re-purchase after you have changed your Paypal address. www.PerfumePower.co.uk |
| Q:Can I pay by any other means other than Paypal ? |
|
| A:Yes we accept all major credit and debit card for items on our website www.PerfumePower.co.uk Sorry we only accept Paypal on Ebay. This allows us to provide a quicker more efficient service. Setting up a Paypal Account is pretty easy. Alternatively ask a friend to purchase it. Items can only be sent to Registered Paypal address. Tel 0871 24 64 965 |
| Q:I can't find the Fragrance I'm looking for ? |
|
| A:Please visit our store www.PerfumePower.co.uk we have over 6000 Designer Fragrances Tel 0871 24 64 965 |
| Q:How should I return an item to you ? |
|
| A:Please read our Returns Policy at the bottom of every listing. www.PerfumePower.co.uk |
| Q:My Paypal Account isn't set up, can I reserve an item ? |
|
| A:Sorry all our items are listed for immediate payment so they cannot be reserved. www.PerfumePower.co.uk |
| Q:What is your postal address for returns ? |
|
| A:Please firstly read our Returns Policy stated in every listing, then send us an email (info@perfumepower.co.uk) with your Full Name, Address and the Item Number/Description with the reason you wish to return the item and we will provide you with our returns address. Sorry we cannot accept returns if the product has been opened or sprayed. |
| Q:Do you send to countries outside of the UK ? |
|
| A:Sorry we are not sending outside of the UK anymore. www.PerfumePower.co.uk Tel 0871 24 64 965 |
| Q:How can I get free delivery to my UK address ? |
|
| A:Please visit our store www.PerfumePower.co.uk we have over 6000 Designer Fragrances |
| Q:How can I buy this item cheaper from you ? |
|
| A:Please visit our store www.PerfumePower.co.uk we have over 6000 Designer Fragrances Tel 0871 24 64 965 |
| Q:I have a question I could not find the answer to ? |
|
| A:If you have any other questions that we have not answered in our Buyers Q&A please call us Tel 0871 24 64 965 we are always happy to talk to our customers. www.PerfumePower.co.uk |
| Q:Is this item Genuine, Brand New and Sealed ? |
|
| A:Yes we guarantee all our products are 100% Genuine Branded Fragrances. The same as you would find in any shop. We do not sell copies or fakes. Please be aware that although the majority of our products are cellophane sealed some are not. This is how the manufacturer supplies them to us. PerfumePower.co.uk Tel 0871 24 64 965 |
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