Our no quibbles returns policy means you may return an item for any reason for a refund. All we ask is the product(s) are returned in the same condition they were sent, unworn except for tried on for fit and sizing, with all tags attached and in the original packaging within 28 days of receiving delivery of the item(s) purchased. We do not refund for worn, misshaped or damaged shoes or shoes that are damaged by incorrect re packaging. We do not refund for shoes that we cannot re sell. When trying on footwear please try on a carpeted surface. Buyer to pay all postage costs associated with the purchase.
We do strongly advise that all items are returned using a tracked service for peace of mind. We do not issue refunds for items that we have not received back and cannot be traced in the postal system.
If you need to return an item please FIRSTLY complete the eBay returns form, which can be found in your eBay account in the drop down box at the right hand side of your purchased item, YOU MUST COMPLETE THE FORM AND AWAIT OUR VERIFICATION BEFORE returning the goods. This will enable us to process the refund of your item. NB: REFUNDS WILL NOT BE PROCESSED UNTIL THE FORM IS COMPLETED AS IT GENERATES A LINK FROM OUR PAYPAL ACCOUNT TO YOUR PAYPAL ACCOUNT.
Please return your item to the address on the invoice which arrived with your shoes. DO NOT RETURN ANY ITEM TO THE REGISTERED OFFICE ADDRESS. RETURNS ARE NOT ACCEPTED AT THIS ADDRESS AS IT IS UNMANNED. Please return the item with the invoice that was sent with your purchase. Please state the reason for return. If you can not locate the invoice please send a note with your return stating your eBay user ID and reason for return, this will make it easier for us to deal with the return quickly. Once the item has been received you will receive a full refund minus any P&P charged on the order. If P&P was free then you will receive a full refund. We only refund return P&P costs if the goods are faulty, for all other returns we do not refund return P&P costs. We do not refund for your postal return costs unless the item is faulty and we agree the item is faulty.
We will usually refund you what you paid for the goods but not the delivery charge except in cases where the order was cancelled under the UK Distance Selling Regulations, or the entire order was faulty.
If you think the item you received is faulty, please contact Rebecca in our customer service team within 7 days of purchase via the eBay messaging system. We will then advise on how to proceed with the return. Please include as many details as possible about the fault.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration indicating that the package contains 'returned goods' or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our products.
NB: For Shoes purchased with diamante rhinestones - the rhinestones are for decoration purposes only and we do not accept liability for loss of any rhinestones or guarantee the rhinestones during transit. We do NOT accept returns for loss of Rhinestones.
PLEASE RETURN YOUR SHOES PACKAGED IN THE SAME WAY THEY ARRIVED WITH YOU AND WITH ALL LABELS ATTACHED.
We do NOT refund for shoes for the following reasons-
Shoes / Boots damaged by incorrect re packing.
Footwear that is not sent back in their ORIGINAL BOX with the ORIGINAL MANUFACTURERS packaging
Shoes that have been worn or misused.
Please do NOT stick anything onto the shoe box or tape the box lid down.
REMEMBER WE HAVE TO RESELL THESE SHOES AND ANY SHOES RETURNED IN ANY OTHER MANNER THAN HOW THEY WERE ORIGINALLY SENT TO YOU WILL NOT BE REFUNDED.
If you would like to exchange your item, we can try our best to exchange the item for you in a different size or style but we cannot guarantee we will have the item you need in stock. We only carry a certain amount in each style as fashion is changing constantly so please bear this in mind to avoid disappointment.
Any exchanges agreed are at our discretion and we cannot do an exchange if the size you now require has already been unlisted or the listing has ended and we have no more in stock. Please include the name and size of the item you wish to exchange for within the return package.
All exchanges are subject to additional postage costs to be paid by you in order to return the item back to you this will be requested through Paypal. If you need to exchange an item please DO NOT fill in a returns request form, please message us through the eBay messaging system to obtain the procedure for exchanges.
Please remember that the goods are your responsibility until the parcel has been received by us, we do not refund for shoes that have NOT been received here. When returning the item please obtain a postage certificate as proof of postage from the post office, as this will ensure you can claim compensation from Royal Mail in the unlikely event that the item gets lost as we are unable to help you should this happen. We do strongly advise that all items are sent back to us under a tracked service.
Items Missing from an Order.
Unfortunately mistakes can happen - we are only human :-). Please contact Rebecca in our customer service team via the eBay messaging system, we will try to rectify the mistake as quickly as possible.