 |
| Q:Does warranty cover replacement? |
|
| A:The warranty applies only to the original product and is not extended for replacements. |
| Q:Can I transfer the warranty to my friends? |
|
| A:Warranty is not transferable. Any warranty claims must come directly from the original buyer. |
| Q:What conditions does the warranty not cover? |
|
| A:The warranty is not available for product damage caused by reason other than manufacturer's defects, for example, damage during delivery, misuse, improper installation, faulty operation, wear and tear, damage to accessories or when product has been modified, repaired other than by us. |
| Q:Do you accept Credit Card? |
|
| A:We accept Credit Card only via Paypal, but not over the phone. |
| Q:How long I have to pay for the order? |
|
| A:All items must be paid within 5 days from the end of the auction. We will not guarantee order available for late payment.
If you require an extension or are waiting for other items to end please email us and in most circumstances we are able to accommodate your request. |
| Q:How can I pay my order? |
|
| A:To make a payment, pls use our secure automated Kyozou checkout by following the link and checkout steps provided to you. (eBay checkout will be switched to Kyozou checkout )!
It is essentials that customer must check out to choose your payment type. Otherwise, your order would be delayed or canceled. |
| Q:What payment method you accept? |
|
| A:We can accept Payapl, Credit Card via Paypal, not phone and Postal Order /Bank Draft. We do not accept COD/Personal Cheque/Company Cheque/Cash. Personal checks will be held for 10 business days to ensure bank verification of funds before being delivered, which will cause delay of shipment. |
| Q:My question has still not been answered. |
|
| A:Please find our email address, peaktop.uk@gmail.com, on our eBay page and email to us directly. Please do not use eBay’s ‘Email the seller’ because of security reason. We will reply all emails during 12 hours, if you could not get our reply, please try to find in your Spam folder. Or please try to contact us again by using different email address. |
| Q:Can I pickup my item? |
|
| A:Yes, you can collect it at our warehouse directly and warehouse need charge handling fee which we indicate on our eBay page. After you check out in our system, we will send order to our warehouse and email pickup invoice and warehouse information to you. Please do not go to collect it without receiving the pick up invoice. |
| Q:When can I expect my order to arrive? |
|
| A:For UK mainland, we will use next day courier service to send out your item after your payment is cleared. If you have not received your item within 7 days after you paid it, please contact us immediately. We will provide a track number for your parcel so you can easily find out the tracking information for your item. |
| Q:Will I need to sign for my item on delivery? |
|
| A:Our courier company, Amtrak Express, could not leave the item besides you property without your signature. If you are not at home at the time of delivery the delivery, driver will leave a notice in your letterbox & you can phone courier local port to arrange re-delivery or pick up. You can use your working address to avoid such problem. |
| Q:Can you ship multiple items together to save on the shipping? |
|
| A:Due to over size issue, courier company do not allow combine shipping. However, we can give you 10% discount on postage fee except the first one. Or, you can arrange your courier to pick them up at our warehouse. |
| Q:Can item ship to Spain/Italy/Malta? |
|
| A:Sorry we can not send the item to Spain/Italy/Malta, we only could send the item to the countries which we listed in our eBay page. |
| Q:Can I cancel the auction as I do not need this item now? |
|
| A:If you do not want this item, you do not need to pay it. After 10 days, you should get our payment reminder email from our system, please just ignore it. After 12 days, you will receive email from eBay for this unpaid item. Just reply to ebay that both of our two parties agree to close it, we will close it for you then. |
| Q:I had already left feedback to you, could you please do the same for me? |
|
| A:We set up our system leave feedback automatically after got customer's feedback. You could left us the feedback firstly and our system will left you the feedback ASAP after got your feedback. If you did not get feedback after 3 days, please contact us. |
| Q:I want to change other colour of this item, can I change? |
|
| A:For all of our orders are managed by our system automatically, we could not change it. So would you please confirm the item before you bid / buy the item? |
| Q:Can I go to your shop to check the product? |
|
| A:We are very sorry that we do not have any showroom for our items. So would you please go to our eBay page check the detail and actual pictures? |
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