|Q:You say your maximum postage is £3.95 yet my combined invoice shows £7.86. What shall I do?|
|A:You have two options:
1. Request a new total from us so that we can update your invoice.
2. Proceed with your payment and we will refund the difference in postage once your item is dispatched.|
|Q:I just purchased a few items and paid £5.68 in postage. Could you refund the difference?|
|A:Of course! We process all refunds once the orders are dispatched. There is no need to notify us that you are due a refund as we track all overpaid orders automatically.|
|Q:I am watching your listing for 15 touchable bubbles. Is the price displayed for 15 bubbles or just 1?|
|A:The price displayed is for the quantity stated in the title of the listing. For instance if the title reads 15 x Touchable Mini Bubbles then the price displayed would be for the lot of 15 bubbles.|
|Q:Do you combine postage?|
|A:Yes! We offer very competitive postage rates and will always combine postage on multiple purchases.|
|Q:I want to pay with a credit/debit card. Is that possible?|
|A:Yes! Please call us on 0844 8844 647 and we will process your card payment.|
|Q:Do you accept personal cheques?|
|A:Yes! We accept personal cheques, postal orders, Paypal, BACS and card payments.
Personal cheques take 5 working days to clear from the date your cheque is received. Postal orders are considered cleared on receipt.
Please include a printed copy of your order details when posting your payment.|
|Q:Where do I send my payment?|
|A:Please make all cheques/postal orders payable to Party Lanes and post to
47 Breech Lane
|Q:I am having difficulties sending my payment. Can you wait?|
|A:Yes! All we ask is to let us know about the delay and inform us of an estimated date of payment.|
|Q:How much is the postage for 3 sets of the same item?|
|A:All our listings display postage for the first set and each additional set purchased. Please scroll down to item description and select Postage and Payments tab next to the Description tab. Our maximum postage is only £3.95.|